Customer Service Specialist

We are a lifestyle brand!

If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate yet fast and consistent experience every day, 365 days a year.

We love and take pride in what we do, and we are looking for the right partners to grow with us. Please join us if you consider yourself a person of integrity, a hard-working team player who is eager to continually grow and learn.

OVERVIEW:

The Customer Service Specialist is responsible for providing excellent customer service to clients by responding to inquiries, resolving complaints, and providing information about products and services.

RESPONSABILITIES:

• Respond to Customer Inquiries: Answer customer questions via email, chat, and social media promptly and professionally.
• Resolve Customer Complaints: Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Product Knowledge: Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
• Documentation: Record and document all customer interactions, issues, and resolutions in the customer service management system.
• Escalation Management: Escalate complex or unresolved issues to the appropriate departments or higher-level support when necessary.
• Customer Feedback: Gather customer feedback and relay insights to improve products, services, and customer experience.
• Performance Metrics: Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction ratings.
• Continuous Improvement: Participate in training sessions and stay updated on industry best practices and company policies.

REQUIREMENTS:

• Previous experience in customer service or a similar role is required.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software and Microsoft Office Suite.
• Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
• Patience and empathy when dealing with customers.
• A strong commitment to meeting and exceeding customer expectations.
• Ability to adapt to changing circumstances and handle stressful situations calmly.
• Attention to detail in all interactions and documentation.
• Ability to work effectively with team members and other departments to achieve common goals.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• Growth Opportunities