Senior Account Managers are responsible for delivering great customer service, whilst consultatively selling into their existing client base and increasing their portfolio’s net growth.
What will I be doing?
Manage circa 100 accounts within the SMB sector
Deliver amazing customer service; responsively and passionately
Demonstrate consultative sales technique’s, objection handling and conflict resolution
Hit performance related KPIs and sales targets
Upsell and cross sell relevant products to your client base
Maintain regular communication structures within your client base, including service reviews, commercial reviews, some of which will also include stakeholders within ANS (Heads of, Directors)
Proactively renew contracts
Ensure solutions and products we are selling to clients are fit for purpose
Be a point of escalation for clients where needed
Reduce client churn by ensuring clients feel valued
Become a strategic partner advising clients on products which will improve their business efficiency and reduce risk
Build and develop key relationships with influencers and decision makers
What will I bring to the role?
Proven track record of managing medium/large sized businesses
Strong commercial acumen
In depth understanding of public cloud technology and taking clients on digital transformational journeys
Strong consultative sales skills
Ability to manage relationships with key stakeholders, at a high level
Experience in creating and executing key account management plans
Able to build trusted advisor relationships with clients, and using this platform to constructively challenge and disrupt a clients technology stack, to deliver results
Strong face to face presentational skills
A passion to develop and grow in the role
Confidence to build relationships across multiple levels quickly and successfully
Highly organised, with the ability to prioritise is critical
A keen interest technology is important
Strong sense of ownership
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company Benefits
As standard: 25 days’ holiday, plus you can buy up to 5 more days
A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
Private health insurance
Pension contribution match and 4 x life assurance
Flexible working and work from anywhere for up to 30 days per year (some exceptions)
Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
Company social events – get ready for a jam-packed calendar
Electric car scheme
12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting
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