Administration Team Leader

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for a detailed job description of the role.

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Main duties of the job

The recruitment team at the University Hospital Southampton NHS Foundation Trust (UHS) are delighted to be able to offer a fantastic opportunity for a customer-focused, friendly and enthusiastic individual, as part of our expanding service.

UHS offers fantastic training and development giving you the best possible opportunities to achieve the career you want. The development of our staff is central to the delivery of high-quality, safe and effective care. We can offer opportunities to develop within a supportive environment, and our staff survey results reflect our commitment to facilitating your career progression.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Due to the nature of this role and service, this role is on-site and the hours are as advertised. Please talk to us at the interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

• To lead a team of administrators.
• Be responsible for the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Provide cross-cover for other Team Leaders within the Division to ensure a consistent and effective administration service is maintained at all times.
  
  

Person specification

Qualifications

Essential criteria

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
  
  

Knowledge and experience

Essential criteria

• Experience of administration in a customer- focused environment
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions
  
  

Desirable criteria

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience
  
  

Values and behaviours

Essential criteria

• Patients First
• Always Improving
• Working Together