Senior Learning Consultant - Coaching Skills Development

This role reports to the Learning Manager of Coaching Skills Development. It requires the employee to develop the coaching skills of managers on all levels through classroom workshops, 1:1 Coaching and skills upskilling, micro-content creation, Monthly learning events, among others. Guide the business teams toward excellent customer experience. Own and lead program execution and provide support to mid-levels and senior learning consultants.

Key Responsibilities And Accountabilities (including But Not Limited To)

• Facilitate learning workshops, trainings, and interventions spread across multiple days whenever required (including full day schedules)
• Conduct professional 1:1 and group Coaching and Consultation support to assigned managers and teams and guide their personal growth
• Design blended learning solutions – Virtual, Face-to-Face, Social collaborative learning, coaching, action learning sets, and so on.
• Plan, organize, market, execute, coordinate with vendors and business partners, and facilitate/host regular on-site and virtual events
• Create weekly, monthly, and quarterly reports, analysis, and data storytelling around program health
• Lead and own Coaching and Customer Experience programs
• Craft and post regular micro-learning content and drive content engagement for all members of the social community of practice
• Together with other Learning/Sr. Learning Consultants, conduct LNAs to identify gaps and the current and future skills requirements of an organisation, create flexible learning interventions (through digital and other means) to meet the diverse needs of the workforce.
• Own and lead program based execution and delivery from end-to-end: designing, developing, delivering learning solutions, maintenance of content, marketing, scheduling, reporting, and analysis
• Work with minimal mentorship and typically resolve problems using existing solutions and identify new solutions to learning and development.
• Contributes to process improvements and constantly seeks innovative process improvements
• Acts as a mentor to new team members; supports and supplements onsite activities delivered by colleagues as the need arise
• Regularly reports and identifies gaps in LSEG Learning Evaluation Reporting Standards within the Function & recommend remedial action.
• Design, Develop, and Maintain dashboards on Excel along with proper knowledge of Power BI, SharePoint & Workday
• Takes part in other on-site and virtual events of the larger Learning Team and organization
  
  

Qualifications And Experience

• College/ university degree or relevant work experience equivalent required
• Previous experience in a Learning and/or Coaching role is mandatory
  
  

Skills Required

• NLP Coaching skills; Good with Excel, SharePoint, PowerBI, and PowerPoint; Experienced in daily F2F and Virtual facilitation for long periods of time; Learning Module and Content creation; Experience with transformation of content to eLearning, Articulate 360, RISE & Workday reports
• Working knowledge of app creation, coding, and/or generative AI a plus.
  
  

Shift Hours

• Flexibility to work on shifts (including night shifts)
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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