Sales and Service Head-Lubrication System Business, India

SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.

SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.

To know more, please visit: www.skf.com/in

SKF India has been recognized as a "Top Employer 2024" by the Top Employers Institute, acknowledging excellence in People Practices.

To know more, Please visit: https://www.skf.com/in/news-and-events/news/2024/2024-01-18-skf-india-recognized-as-top-employer-2024-by-top-employers-institute

SKF Purpose Statement

Together, we re-imagine rotation for a better tomorrow.

By creating intelligent and clean solutions for people and the planet

JOB DESCRIPTION

Position Title: Sales and Service Head-Lubrication System Business, India

Reports To: Sales Head-ISEA, Lubrication System Business

Role Type: People Manager

Location: Pune

Purpose of the role:

Lead the team of Sales, Application Engineering and After Sales Service team to deliver profitable growth for Lub system business across India and drive customer satisfaction by offering aftersales technical service and support.

Responsibilities

• Develop strategy to achieve profitable business growth through increased market penetration through direct and distribution business model and segment growth.
• Drive segment business through application engineering team by creating segment growth strategy and application specific offerings, and value proposals (MMPC, COH, Metals, Pulp & Paper, Food & Beverages, Energy, Ports)
• Drive customer satisfaction and service& spares sales through a team of service engineers ensuring proactive and on time technical services to the customers.
• Build strong and competent team comprising of Territory Managers, Application Engineering (Technical Sales) and Service Engineers team. Coach, mentor and continuously invest in building the team’s competency relevant to the roles.
• Define and drive the identified KPIs Matrix including funnel management discipline in the team.
• Responsible for identifying gaps in SKF portfolio in addressing customer needs and suggesting ways to plug the same including new business areas with high degree of industry knowledge and ability to link solutions to industry needs.
• Collaborate with Manufacturing and Sales Operations team to ensure customer satisfaction and sustained profitable business.
• Collaborate with distribution manager to drive actions to create optimized distribution network and support implementation of 3 Tier distribution model.
• Provide inputs to Distribution team for network expansion identifying the gaps in geographical penetration (Reach).
• Drive marketing plans along with marketing team for product awareness and demand and lead generation.
• Lead the business with strong focus on SKF Values, Drivers and Code of Conduct.
  
  

Metrics

• Direct P & L responsibility
• Opportunity and Order Intake as per Business Plans
• Turnaround time (TAT) for technical service and application engineering (offer preparation)
• Revenue generated through new customer and new offerings.
• Value proposals for critical segments
  
  

Competencies

• People Management : Develop, Lead and Coach the team
• Business Acumen and Financial knowledge
• Funnel Management
• Executive Communication (CXOs/Top Mgmt)
• Interpersonal Relationships
• Domain Knowledge (Market / Product / Segment )
• Market and Customer Orientation
• Integrity and Agility
• Risk Taking and Decisive
  
  

Key interfaces/interactions in the job

• Sales Operations Team
• Distribution Manager
• Manufacturing and Supply Chain
• Design Engineering
• Finance Controller
  
  

Education & Experience

• Bachelor of Engineering. Post Graduation/Diploma in Management will be an added advantage.
• 15 years of experience, out of which minimum 5 years’ experience in people management role.
  
  

About SKF

SKF has been around for more than a century and today we are one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF’s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.