Direct message the job poster from Tech Mahindra (formerly Mahindra Satyam)
Manasa Rao
Assistant Manager -PSC- TAG
We are urgently looking for Wifi engineer. Willing to work in the night shift, Operate 5 days a week from Pune office.
Exp: 6-10yrs
Education: BE/B.tech
Location: Pune
Work from office 5 days a week, Night shifts only.
Role: NOC Engineer-Wifi
Job Description:
International client handling Exp.
Expert understanding of Wi Fi technologies(Meraki, Aruba, Access points etc), Ethernet networks and OSI model Good Layer 3 troubleshooting skills.
Expert understanding of Wi Fi technology, Ethernet networks and OSI model Good Layer 3 troubleshooting skills.
Excellent ticket documentation skills Escalate support issues/outages/escalated tickets through the AT&T NOC TTL team.
Trouble ticket updates and administration throughout the life of the ticket Customer update through issue resolution for Escalated Issues Make data driven decisions Excellent analytical skills for troubleshooting Wi Fi issues at L2 level.
Excellent in doing a RCA for customer network problems.
Assign/Monitor tickets in shift and make sure of SLA adherence Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents Responsible to coach and mentor associates on new process changes/updates Receive feedback from customer surveys and make corrective changes.
Interested candidate can apply with below details.
NP:
Location:
Current CTC:
ECTC:
Regards,
Manasa
Seniority level
Associate
Employment type
Full-time
Job function
Engineering
Industries
IT Services and IT Consulting
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