Service Desk Specialist

Who is Cameron Ashley Building Products?

Cameron Ashley is a customer-focused wholesale distributor of roofing, insulation, gypsum, siding, and other specialty building products. We deliver an industry leading portfolio of marquee brands to customers in the lumber and building materials industry. Cameron Ashley operates a network of more than 50 distribution centers stocking large quantities of building materials locally throughout the United States. We feature a variety of customer-focused delivery options under the same day or next day FAST delivery banner. Our relationship-based approach rewards customers with their PLUS® Points loyalty program, FREE merchandising, as well as purchasing and show incentives.

We work each day to exceed our customer expectations in a fun and rewarding environment. That means a laid-back atmosphere, casual dress, and open communication where employees are empowered to win every day. We offer a full benefits package including ample vacation and sick time, paid medical, dental, and vision, 401K match, and much more!

We look for passionate individuals who enjoy working as part of a team in a customer-focused environment.

At Cameron Ashley we Play To Win!

So, who is ready to join our Team and compete every day?

HELP DESK SUPPORT TECHNICIAN

Are you able to share your technical knowledge in a simple and understandable way? Do you like helping others? If so, you are the perfect team member we are looking for!

Essential Functions

• Serve as the first contact with internal customers who need technical assistance
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Direct unresolved issues to the next level of support as needed
• Keep record of problems and their resolution in order to add to the knowledge base or FAQ’s
• Follow-up with customers after the initial diagnosis and repair to ensure customer satisfaction
• Provide feedback on help desk processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  
  

Qualifications

• Associate’s degree in IT, Computer Technology or similar preferred or equivalent years of experience
• Previous working experience as a Help Desk Support Technician for 3 years
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented
  
  

Requirements

• Must be at least 18 years of age at the time of hire
• Ability to pass drug test and background verifications
• Must have a valid Driver’s License and a clean driving record
• Occasional travel required
  
  

We offer a competitive salary, excellent benefits, and paid time off. Cameron Ashley is an equal opportunity employer. Employment with the Company is always at-will.

• This description reflects the assignment of essential functions. It does not proscribe or restrict tasks that may be assigned.
  
  

Apply Now