Our Residential Test & Turn Up Technicians work within a call and chat que, work closely with our Field Operations team and Provisioning to activate service, and troubleshoot end user services during the installation process for Metronet’s residential customers. This role requires someone with a strong technical knowledge base, ability to work in a fast-paced team oriented environment, strong verbal and written communication skills, along with a strong attention to detail.
ESSENTIAL JOB FUNCTIONS:
Primary responsibility is to work in the call and chat queues with the Field Operations team to activate and troubleshoot services for end users
Responsible for using management, monitoring, and troubleshooting tools and interpreting the results in order to successfully identify, understand and resolve customer, network and server problems and improve performance
Work directly with Field Operations personnel during installation, activation, and troubleshooting of services
Continue to learn and update internal knowledge base of new services, equipment, and testing procedures
Work in Metasolv, Q-Manager, Adtran, Nokia, Telco Systems equipment, AMS, AOE, and other systems to facilitate job functions
Occasional shift assignments and on-call support
Other duties as assigned
JOB QUALIFICATIONS AND REQUIREMENTS:
Highly responsible, self-motivated, and able to work with minimal supervision
Ability and willingness to learn new skills quickly
Excellent organizational and follow up skills
Demonstrate a positive attitude
Ethical, fair and of high integrity
What We Offer
An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
Join us and find out what it means to love your career!
At Metronet, we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
Pay: $20/hr.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
Industries
Telecommunications
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