Full-time or Part-time Patient Access Specialist - Remote

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients’ medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we’ve grown to 100 clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Patient Access Specialist

• Answer incoming and returning calls.
• Respond quickly to patient inquiries.
• Scheduling/rescheduling patients to the appropriate clinic utilizing various EMR systems.
• Demonstrate exemplary customer service.
• Answer basic patient questions and provide program-specific information as required.
• Assist with other duties as directed.
  
  

Education and Experience requirements:

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, call center preferred.
• Lived Addiction experience is a plus.
  
  

Hours and Schedule

• Part-time (24 hours) - Friday, Saturday and Sunday; 8:30am-5:00pm
• Part-time (24 hours) - Sunday, Monday and Tuesday 8:30am-5:00 pm
• Full Time (40 hours) - Monday-Friday; 8:00am-4:30pm or 9:00am-5:30pm
  
  

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!
  
  

Benefits Package

• Please note: The following benefits are only available for Full-time employees.
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees