eBanking Specialist

Position Title: eBanking Specialist Level I

Department: eBanking

Position Reports to: eBanking Department Manager

Position Supervises: No Direct Reports

Position Summary

Responsible for basic knowledge of multiple system platforms to deliver access and services to all clients such as Business and Consumer Internet Banking, Debit Cards, Bill Pay, ACH Transactions, Wires Transfers, Mobile Banking, ATM’s, Mobile and Remote Deposit, People Pay, as well as other advanced services supported in the department. Ability to handle basic internal and external calls and answer detailed questions. Utilize customer first characteristics when dealing with both internal and external customers.

Duties And Responsibilities

• Basic Data Entry Processing within a team environment
• Familiar with Premier Bank’s product’s, policies, and procedures
• Basic understanding of department job duties and assignments
• Perform specific tasks assigned by the Department Manager or Assistant Department Manager
• Responsible for completion of time-sensitive job duties
• Collaborate with internal and external customers to balance customer needs with bank policies and procedures
• Provide backup for basic functions on the eBanking team
• Complete other duties as assigned
  
  

Education, Certification, License And Experience

• High school graduate or equivalent.
• Banking experience preferred
  
  

Skills And Knowledge

• General knowledge and understanding of banking rules and regulations and delivery platforms.
• Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act, and other applicable anti-money laundering rules, NACHA, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position.
• Excellent problem solving, interpersonal, written and verbal communication skills
• Functional knowledge of Word, Excel, and Outlook
• Accurate data input and attention to detail
• Ability to follow directions and assist other team members
• Willingness to learn
  
  

Work Environment

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.



Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.

The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is “at will” and may be terminated at any time.