Director of Operations, Pharmacy

PharmaCord is seeking a Director of Operations and Workforce Management in our Pharmacy who will play a crucial role in overseeing and optimizing the operational aspects of the department. The director will work with patients, healthcare providers, and client partners to achieve successful operations by providing in-depth knowledge of our pharmacy operations and client programs in a high-volume pharmacy environment. This position requires a strategic and hands-on leader who can manage the day-to-day operations while aligning them with broader organizational goals. The Director of Operations, Pharmacy will collaborate with various stakeholders, including pharmacists, healthcare providers, and administrative staff, to ensure the efficient and effective delivery of pharmaceutical services and is expected to be patient focused and committed to providing the highest quality customer service all while maintaining a sense of compliance and commitment to company policies and procedures.

A typical day in the life of a Director of Operations, Pharmacy will include the following:

The responsibilities include, but are not limited to the following:

Operational Management:

• Manage the Pharmacy Frontend and Backend operations to monitor daily activities.
• Develop, implement, and continually seek to improve operational workflows.
• Optimize the efficiency of the operations and maintain quality employee performance in accordance with PharmaCord expectation.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance operational efficiency.
• Ensure compliance with regulatory requirements and industry standards.
  
  
  

Team Leadership:

• Supervise and lead pharmacy staff, fostering a collaborative and high-performance work environment.
• Provide training and professional development opportunities for pharmacy personnel.
• Develop workforce management tools for leadership team to implement to ensure appropriate staffing utilization is maintained.
• Conduct performance evaluations and address performance issues as needed.
• Develop, implement, and monitor pharmacy training materials.
• Assist with team hiring, development and training.
• Identify, hire and retain quality associates as needed.
• Support the efforts of the pharmacy training resources to on-board, train new employees.
• Assist with ongoing team training to ensure quality and proficiency in their roles.
• Provide consistent, timely coaching and development for direct reports in your functional area.
  

Strategic Planning:

• Collaborate with executive leadership to develop and execute strategic plans for the pharmacy department.
• Contribute to the development of organizational goals and objectives related to pharmaceutical services.
• Stay informed about industry trends and advancements to inform strategic decision-making.
  
  
  

Budget Management:

• Develop and manage the pharmacy budget, ensuring financial goals are met.
• Implement cost-saving initiatives without compromising the quality of pharmaceutical services.
• Oversee policies and procedures for the pharmacy including inventory management, prescription processing, and returned goods management.
• Monitor expenses, analyze variances, and adjust budgetary allocations as needed.
  
  
  

Quality Assurance:

• Establish and maintain quality assurance processes to ensure the accuracy and safety of pharmaceutical services.
• Implement continuous improvement initiatives to enhance the quality of pharmacy operations.
• Utilize performance metrics for team to manage and monitor and to ensure that quality of work meets or exceeds the PharmaCord expectation in accordance with all regulatory requirements.
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information.
• Comply with state and federal laws up to and including State Board of Pharmacy, OSHA, HIPAA, etc.
  
  
  

Collaboration:

• Maintain professional standards during internal and client-facing interactions.
• Assume main point of pharmacy operations contact with internal program operations teams and external client accounts, as directed.
• Take ownership of tracking KPIs; serve as the conduit between the PharmaCord pharmacy and the PharmaCord operations team to ensure continuity of operations that meets program expectations.
• Lead the pharmacy operations implementation of new business opportunities working with internal cross functional team members. Provide timely feedback to the company regarding service failures or customer concerns.
• Assist with business development activities including program assessment, design, and implementation.
• Work directly with Executive Team to provide research on new business development targets, advise on pharmacy components of the solution and participate where needed in prospective client interactions.
  
  
  

Technology:

• Familiarity with pharmacy management software and technology.
• Be knowledgeable on pharmacy operating and automation systems, evaluating and implementing appropriate strategies to streamline pharmacy operations as needed.
• Ensure the effective use of pharmacy management systems and other software tools.
  
  
  

This job might be for you if (must have requirements of the role):

The candidate must possess the following personal attributes:

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners)
• Ability to handle personal health information with confidentiality.
• Commitment to honesty and integrity
• Professionalism and a strong sense of proper business and customer service etiquette
• Clear verbal and written communication skills
• Accountability for results
• Ability to plan and prioritize tasks and strong attention to detail.
• Proficient emotional intelligence (ability to recognize emotions and their effects)
• Ability to manage disruptive impulses and handle potentially stressful customer interactions.
• Proficient computer skills
• Ability to adapt to change.
• Personal initiative and commitment to team and organizational goals
• Ability to work effectively within a team.
• A positive attitude!
  
  
  

Requirements:

• Bachelor's Degree
• At least 7 years of proven experience in pharmacy operations management preferred.
• High-volume retail, hospital, or mail-order pharmacy experience preferred.
• Previous personnel/team management experience is required.
• Strong leadership and interpersonal skills.
• Workforce management experience strongly preferred.
• PBM Contract Negotiation experience required.
• Knowledge of healthcare regulations and accreditation standards.
• Although very minimal, flexibility to travel as needed.
  
  
  

Physical Demands & Work Environment:

• This is a full-time exempt position.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
  
  
  

Once you land this position, you’ll get to enjoy:

Our Benefits & Perks

• Company paid Short-term Disability (STD)
• Increased competitive 401(k) company match up to 4%
• Affordable Medical, Dental, and Vision benefits - PharmaCord covers 75% of Medical Premiums for our employees.
• PharmaCord has not increased healthcare premiums in the past 4 years.
• NEW! Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
• Wellness discounts of up to $260 per year for participation in wellness program
• Annual HSA employer contribution
• Company paid and voluntary Life Insurance options.
• Voluntary Life, AD&D and Long-Term Disability Insurances
• Paid Parental Leave of Absence
• Wellness and Employee Assistance Programs
• PTO benefits, flex days and paid holidays
• Employee Referral Program
• Ambassador Program
• Tuition reimbursement program up to $5,000 per year
  
  
  

A Career You'll Love

• Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021
• Voted Best Companies for Employee Happiness by Comparably in 2023
• Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
• Opportunities for advancement with a company that supports personal and professional growth.
• Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience
• Our new state of the art Headquarters building offering many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!
  
  
  

Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.

PharmaCord is a COVID-19 employer. All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time.

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