Our fast-growing healthcare technology client is at the forefront of transforming the pharmaceutical industry. Their mission is to innovate the way pharmaceutical companies connect with physicians, enhancing the communication channels that are critical for the advancement of healthcare. With a team dedicated to pushing the boundaries of digital solutions, they aim to improve patient outcomes by fostering more effective, data-driven interactions between healthcare professionals and drug manufacturers. Apply today to revolutionize healthcare communication and make a lasting impact on the industry.
Job Summary
Our client is seeking an Associate Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You’ll act as the day to day client contact, managing campaigns from kickoff to completion. He/she will work with the pharma client, agencies, and all stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy. You will lead in taking content through Medical Legal Regulatory review to gain approval, and work with the internal teams to successfully implement.
Duties/ Responsibilities:
Client Partnership:
Serve as day to day point of contact for key pharmaceutical and agency partners
Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
Cultivate strong client relationships acting as a trusted advisor in the space
Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
Collaborate with client stakeholders and extended teams for project execution
Internal Account Management:
Ensure constant and clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
Collaborate with the sales lead, always keeping a pulse on potential growth opportunities for assigned accounts, setting campaigns up for incremental success
Work with data analytics lead to story tell campaign metrics, tying metrics to clients goal and KPIs
Mentorship of managers and coordinators on the team, working together to optimize internal processes
Experience:
Bachelor’s degree in a relevant field
3-7 year’s experience in Pharmaceutical Marketing at an agency or similar
History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
Proven history of building successful client relationships, preferably with brand managers at pharmaceutical companies / agencies
Exceptional presentation skills and the ability to think quickly and problem solve
Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
Travel as much as 1x per quarter for team meetings
Benefits:
Our client focuses on taking care of our teammates’ professional and personal growth and well-being.
Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
Generous Total Rewards Plan – Health Reimbursement Plan, Unlimited PTO, 401K matching, work/life balance, spectacular office location with outstanding amenities, annual company events, and more!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development, Advertising, and Customer Service
Industries
Advertising Services, Technology, Information and Media, and Pharmaceutical Manufacturing
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