8 years of experience in Identity Access Management with specialized in Savyint
Domain knowledge in Identity and Access Management (IAM)
Hands-on experience in configuring and deploying one or more IAM tool Saviynt
Any additional experience on Sailpoint, PING added advantage
Respond and resolve issues within agreed service levels
Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
Communicate with end users/businesses to explain the issue(s) and resolution.
Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
Strong hands-on experience with one of the Scripting (ex. Shell, Javascript, Python, Groovy)
Basic knowledge of operating systems such as Linux, Unix & windows
Prior experience integrating with any SSO providers
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Bachelors/equivalent in Engineering or relevance experience
8 years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
Understanding of SLAs and the importance of being within SLAs
Experience with any ticketing tools such as Freshdesk, Servicenow, JIRA, Remedy, etc is preferred
Strong understanding of Cloud offerings - AWS or Azure preferred
Employment type
Contract
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