Front Desk Agent

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Job Title: Front Desk Agent

Location: St Andrews, Fife

Contract: Full-time

First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

A Little Bit About What You Will Be Doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalised experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Ensure all guest information is correct and entered into Property Manger correctly
• To be able to perform a variety of administration tasks including guest correspondence and reporting tasks
• To actively promote the Fairmont Brand through adhering to our mission statement and values
  
  

Qualifications

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus
• Must be Eligible to work in the UK
  
  

Additional Information

• Competitive salary
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events