IT Support Specialist

For our Viking EMEA IT department at our EMEA head office in Differdange/Niedercorn, we are searching for an IT Support Technician.

Together with your colleagues in Luxembourg and in Germany you will be providing primary support for our international technology infrastructure including computer and network hardware, electronic and voice communications and related software. At Viking, we place great emphasis on cultivating strong relationships with our customers. As an internal IT service provider, we see our colleagues as our primary customers. Therefore, possessing excellent soft skills is essential to assist them effectively in fulfilling their missions. Our support enables them to excel in their roles and achieve their objective.

Main responsibilities:

• Provide quality first and second level support for hardware and software related issues to our users in Europe and the Middle East
• Provide general PC technology and software application support
• Provide network administration, security and printing support
• Provide telephone system and mobile devices support
• Configure new and existing PCs according to corporate standards for deployment at local and remote locations
• Create and maintain user documentation

Qualifications:

• Degree in computer science or proven experience in an IT Service Operation or Help Desk environment
• Excellent Customer Service approach in relation to providing IT support
• Experience in PC configuration and troubleshooting
• Fluency in English and French is required, other European or Middle-east languages are a plus
• Excellent planning, and organization skills
• Strong logical thinking and troubleshooting skills
• Experience with Microsoft Active Directory, Microsoft Office, Microsoft Teams, Zoom is an advantage.
• Experience with Dell, Poly, cisco Hardware is a real advantage

Personal characteristics:

• Excellent communication skills
• Problem-solving mind
• Empathy
• Patience
• Adaptability
• Attention to details
• Cultural sensivity

Our offer:

Stable company: for over three decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We’re not just stable; we’re a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer a competitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey

Great place to work: we’re not just a big company; we’re a close-knit community that spans continents. As you contribute to impactful projects, you’ll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight-knit family. Grow your career with us, collaborate across borders, and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!

Contact information:

If you are interested in this position, please send your Curriculum Vitae and cover letter in English to [email protected]. For more information, please visit our website: www.viking-emea.com

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