Warranty Manager- Oil & Gas Equipments

Position : Warranty Manager

Location : Vadodara

Qualification : BTech. /Diploma

Exp. : 8 to 20 Years

CTC : 15-30 LPA

Client: MNC involve in Manufacturing Rotating Equipment for Oil & Gas Industry

Job Profile :As a Warranty Manager you will be responsible for managing after sales experience of customers. The main job responsibilities are :

• To take care of Warranty complaints after sales,
• To register complaint and respond to customer in 24 hours.
• To send the warranty raised to concerned HOD in-order to send to concerned person and respond with justification.
• In case of Distributors talk to concerned and support customers and close the complaint.
• In case of Exported pumps, talk to the concerned HOD/ In-charge for technical and commercial prior to responding to concerned.
• In case of Pump failure, Failure analysis to be done.
• Check the spares availability at our end and customer end to resolve and close the complaint, take necessary suitable action to refurbish spares utilized.
• Separate Register to be maintained for short supply and update, only to have track in-case required for traceability.
• To maintain register of warranty, shot supply and response to customer within 24 hours.
• Involve the distributor where required, to attend field complaints and close.
• To get feedback from concerned department and RCA.
• To investigating and solve customers' problems, which may be complex or long-standing problems by involving concerned persons from concerned department.
• To co-ordinate with our distributor sales/service engineer for addressing warranty complaints. if required customer site visit for technical discussions.
• To support our distributors and attend our service calls.
  
  

Candidate Profile: Ideal candidate should be BE/BTech/ Diploma in Mechanical Engineering with 8-20 yrs of experience in After Sales activities for oil & gas Equipment Industry, preferably from Rotating Equipment. Candidate should have good communication skills & excellent analytical & problem solving skills