CRM Management / Operations

Roles and Responsibilities

• Align & gather business requirements from business stakeholders for CRM system & process improvement
• Plan, align & deploy Salesforce CRM Modules in co-ordination with HQ team & Business Stakeholders.
• Co-ordinate with Kia HQ & CRM operations team for managing day to day CRM operations
• Plan & Execute Salesforce CRM & DMS enhancements
• Manage utilization of CRM system
• Define customer data management strategy and related initiatives to enhance customer base & Dealer performance
• Analyse customer data quality & Consent management.
• Monitor CRM KPIs through CRM dashboards
• Prepare Management reports & approvals

Education: B.Tech/ MBA

Experience: 5-8 Years

Language : English , Hindi

Required Competencies

• At least 3 years role relevant experience. Total 5~8 years overall experience
• Mandatory experience in CRM function (preferably in automobile domain)
• Problem solver with good communication and interpersonal skills
• Ability to work within a team and independently
• Resolve and/or escalate issues within a well-timed routine
• Project and People Management.
• Ability to plan and produce reports using MS Office and other basic IT tools.