Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.
You will be the primary point of contact for guests, greeting them upon arrival, providing information about the property and nearby attractions, and assisting with any inquiries or special requests they may have. You will also be responsible for resolving any guest concerns or complaints in a timely and professional manner. Additionally, you will collaborate with other departments to ensure a seamless guest experience.
The ideal candidate for this role is passionate about hospitality, has excellent communication and interpersonal skills, and is able to thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is a plus. Prior experience in a customer service role in the hospitality industry is preferred.
Requirements
Ensure a personalized and attentive experience for all guests
Receive and manage guest feedback, including compliments and complaints
Identify and recognize VIP guests, regular patrons, and special occasions
Coordinate personalized services or amenities for special guests.- Responsible for planning and coordinating events, celebrations, and special occasions
Ensure that guest expectations are met during private events or functions
Provide support for event logistics and guest services
Implement loyalty programs or recognition initiatives
Implement improvements based on customer feedback to enhance overall satisfaction
Oversee the reservation process, ensuring accuracy and efficiency
Coordinate with the front-of-house staff to manage table allocations and optimize seating
Confirm reservations and communicate any special requests to relevant departments
Collaborate with various departments, including kitchen, housekeeping, and event planning, to ensure seamless guest experiences
Communicate guest preferences, special requests, and requirements to relevant staff members
Train front-line staff on guest relations standards and customer service best practices
Conduct regular training sessions to enhance the team's interpersonal and communication skills
Foster a guest-centric culture among all staff members
Handle challenging situations or guest complaints with professionalism and discretion
Implement crisis management procedures to address issues swiftly and effectively
Work towards resolving conflicts to the satisfaction of the guests
Maintain accurate guest databases, including contact information and preferences
Use guest information to personalize interactions and anticipate needs
Ensure compliance with data protection and privacy regulations
Conduct regular audits and inspections to ensure service standards are consistently met
Karrierestufe
Berufserfahren
Beschäftigungsverhältnis
Vollzeit
Tätigkeitsbereich
Sonstiges
Branchen
Grund- und Sekundarschulen und Gemeinnützige Organisationen
Mit einer Empfehlung lassen sich Ihre Chancen auf ein Vorstellungsgespräch bei Eram Talent verdoppeln.