Genesis10 is seeking a Technical Writer for our client in the utilities industry. This long-term contract position is located in Dallas, TX 75202. Hybrid schedule of 3 days onsite / 2 days remote
Description:
This position will primarily focus on creating, formatting, and updating documentation and training to maximize user adoption of technology systems and processes. With direction from Technology & Customer Project Management Office (PMO) leadership, the Technical Writer will support the implementation of Client’s OCM strategy and methodology for program, project, and other initiatives involving Client stakeholders.
Responsibilities:
Engage subject matter experts to gather information and understand technical concepts
Collaborate with key stakeholders and team members to drive the process of accurately documenting processes, procedures, and communications
Analyze content across web-based collaborative platforms (e.g., SharePoint, Confluence) to determine relevance and accuracy
Conduct reviews and revisions of existing documentation to ensure accuracy and relevance
Write and edit technical documentation, user guides, job aids, and other support materials for both technical and non-technical audiences
Develop engaging instructional materials, such as training modules and e-learning courses Format documentation and training into standardized templates and adhere to style guide Ensure all documentation and instructional materials comply with company best practices Conduct QA (Quality Assurance) review of all materials (Proofread, edit for grammar, spelling, and correct style usage
Manage updates and revisions to materials as needed
Provide administrative support for Technology's SharePoint and Confluence sites
Comply with regulations, company policies, procedures, work rules, and management expectations
Adhere to guidelines regarding sensitive customer information and proprietary company information
Perform all essential functions and aspects of the job description including other duties as may be assigned
Adhere to hybrid work schedule, reporting to the office for a minimum of three days each week
Requirements:
High school diploma, GED or equivalent
Minimum 2 years work experience in communications, training, instructional design, or related field
Ability to follow directions and receive constructive feedback
Advanced verbal and written communication skills Excellent grammar and attention to detail
Strong working knowledge of Microsoft Word and PowerPoint/Canva
Experience documenting process flows and standard operating procedures
Digitally savvy, self-starter, dependable, and highly motivated with the ability to work independently or collaboratively in a fast-paced environment
Ability to shift priorities and adjust focus as needed
Excellent planning, organizational, time management, multi-tasking and prioritizing skills
Experience coordinating and facilitating in-person & virtual meetings/trainings
Desired Skills:
Bachelor's Degree (BA, BBA, or BS), or higher
Proficiency with instructional design methodology (i.e., ADDIE)
Proficiency with industry-standard tools and software for documentation and content development (i.e., Microsoft Office Suite, Adobe Illustrator)
Comprehension of organizational change management best practices and concepts Microsoft SharePoint administrative experience
Experience with e-learning authoring tools (e.g., Articulate Storyline, Camtasia)
Experience providing training through digital adoption platforms (e.g., Whatfix)
Familiarity with Atlassian collaboration software (i.e., Confluence, Jira Service Management)
Familiarity with project methodologies (i.e., agile, Kanban)
Analytical mindset and ability to process information using data and technology to develop innovative solutions
Knowledge of technology and electric utility-based concepts including advanced metering, customer information systems, security and networks
W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
IT Services and IT Consulting, Software Development, and Financial Services
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