Rental Manager-Kirkwood

Purpose

The Rental Manager works under the guidance of the Regional Sales Manager and is a key individual providing support to the Territory Sales Managers (TSMs) in a specific location to achieve rental goals. Overall responsibility for branch equipment rental operations. Maintains a close working relationship with the Sales Team and Service Department.

Responsibility

• Assists Manager and the TSMs in implementing rental strategies for new and used equipment and rentals to current and new customers.
• Ensures all wholegoods rental billings are invoiced timely, accurately and in accordance with company policies.
• Works with the Corporate Asset Manager to ensure adequate levels of wholegoods inventories at the branch and proper control, tracking and accounting for such inventories.
• Answers phones, coordinates prospective rental efforts and updates Branch General Manager on all statuses. Ability to handle high stress and pressure on a daily basis is a must.
• Answers questions about equipment rentals, rates, terms, scheduling, etc. Shows, demonstrates or rents machines.
• Assists sales team with rental inquiries, including finding and obtaining quotes in a timely manner.
• Assists rental customers with rental inquiries in a timely manner.
• Tracks and maintains current Certificates of Insurance for rented equipment.
• Monitors customer rental accounts for timely payment/delinquency.
• Responsible for physical check-in/checkout of equipment and attachments to customers and branch locations.
• Responsible for weekly reporting of current rental equipment to Branch General Manager and Sales team.
• Daily reporting of Shipping & Receiving activity.
• Reports ALL machine hours used for equipment within the branch and on-rent to Corporate for business system updates.
• Implements a customer relationship process that will achieve and maintain company loyalty.
• Coordinate transportation arrangements by and between store transfers and with end-user customers for rentals with documentation creation of quotations requiring accounting for and approval of such document
• Promotes a safe branch culture. Ensures a clean and organized work environment. Corrects instances of unsafe behavior & practices and carelessness. Presents a clean and professional appearance when representing the company.
• Contributes to the development and implementation of rental policies and best practices.
• Coordinates equipment moves and Service maintenance whether using outside companies or company resources.
• Initiates new Customer relations with prospects coming into the area through mailers, letters, calls, etc.
• Participates in classroom or on-line company or John Deere training as needed.
• Other duties as assigned.
  
  

Experience, Education, Skills And Knowledge

• 3-5 years’ experience in a highly competitive Sales and Rental operational role.
• Knowledge of implementing rentals policies and procedures.
• Ability to use software applications such as the CDK business system, Microsoft Office and Excel and Internet functions.
• Ability to work flexible hours as well as work in various demanding environmental conditions.
• Excellent communication and relationship skills.