Leave Administrator

About the Team

The Leave and Accommodation team plays a crucial role in supporting DooDash's leave/accommodation programs and time off policies. Our team ensures that employees receive the necessary guidance, support, and resources throughout their leave of absence, whether related to medical, family, or workplace accommodation needs. Working with employees, managers, and HR, we support various types of leaves, ensuring adherence to company policies and relevant laws. The Leave and Accommodation Administrator is a key member of the LOAA Team, nestled within the broader Benefits Operations/Total Rewards team. At Total Rewards, our mission is to support the People Team in attracting, developing, motivating, and retaining a diverse, productive, and passionate workforce that successfully grows the DoorDash business. Our focus is on enhancing operational efficiency and effectiveness, and we are looking for someone who shares this drive.

About the Role

We are seeking a Leave Administrator who plays a pivotal role in managing the transactional aspects of leaves of absence and accommodation requests, ensuring meticulous adherence to policies and regulations. This position partners closely with the internal Leave of Absence and Accommodation Business Partner (LOAA BP), supporting our strategic initiatives by handling the detailed, operational execution of leave and accommodation processes. This position reports into the Manager of Leaves & Accommodations. Together, the team ensures a cohesive and efficient approach to managing employee leaves and accommodations within the organization.

You're excited about this opportunity because you will…

• Manage the leave administration process from initial request to return to work, focusing on the transactional activities involved in gathering required paperwork, determining eligibility, and designating FMLA-qualifying leaves.
• Process and track all types of employee leave, including FMLA, STD, LTD, parental leave, and other company-specific leave policies.
• Offer guidance and support to employees about their leave entitlements and required documentation, ensuring they understand the process and feel supported.
• Serve as an initial resource for employees and managers with leave and accommodation related questions and concerns.
• Independently approve or deny leave requests based on medical information and eligibility. Organize and protect medical information in compliance with HIPAA.
• Oversee ongoing leave cases, handle extensions, and manage return-to-work processes, coordinating with managers to address workforce planning impacts.Act as a key operational partner to our cross-functional business partners, facilitating their strategic objectives by handling the detailed administrative tasks associated with leave requests and accommodations.
• Ensure seamless operational support that allows the Leave & Accommodation Business Partners to focus on broader strategic alignment and coordination.
• Propose, formulate, and implement program policies and operational procedures that ensure compliance with relevant laws and regulations.Process and manage HR records and transactions related to leaves and accommodations in HRIS systems, ensuring accuracy and timely data entry.
• Collaborate effectively with the LOAA BP, HR partners, and other stakeholders to maintain cooperative relationships and align program activities with organizational goals.
• Oversee compliance of all leave processes with applicable federal, state, global regulations and internal policies, focusing on notification requirements and coordination.Work closely with payroll to ensure accurate advice to pay and assist in coordinating company PTO, sick leave, and other leave payments (e.g., STD, LTD, workers' compensation).
• Collaborate with the Leave & Accommodation Manager, LOAA BPs, HR/ER, legal, and other departments to continuously improve the leave administration process.
  
  

We're excited about you because…

• You have 2-3 years of experience in Leave of Absence (LOA) and Accommodation administration management in multiple settings.
• You have a background in handling complex leave and accommodation cases, including conducting detailed interactive discussions and managing complex leave scenarios.
• You exhibit excellent written and verbal communication skills and can effectively communicate complex information to various stakeholders.
• You have exceptional organizational skills, can prioritize multiple leave and accommodation activities, and resolve problems promptly with appropriate recommendations.
• You have demonstrated the ability to analyze information, make informed decisions, and handle sensitive situations with empathy and discretion.
• You have a track record of excellent judgment and the capability to make sound, independent decisions.
• You build strong relationships with HR partners and business leaders and can make thoughtful recommendations to resolve complex requests.
  
  

Nice to haves:

• Familiarity with leave management software (e.g., AbsenceSoft) and experience with advice-to-pay (ATP) processes and payroll systems like ADP.
• Understanding of advanced leave laws and regulatory changes, allowing you to make recommendations for policy and process improvements.
• Certification in Disability Management, Leave Management, or Rehabilitation Counseling
• Previous experience with insourced leave and accommodation programs
  
  

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA , American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.