IT Technician

ECS is seeking a IT Technician position with an emphasis on customer service and triage. This position is on site at the Orlando office

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by employees
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update employee status and information
• Pass on any feedback or suggestions by employees to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Requirements:
• Security Clearance
• 1 year of front-line, tier 1 IT helpdesk support experience
• AS Degree or current student working towards IT degree.
• Certifications, A , Network and Security
• Understanding of Office 365 management
• Understanding of Microsoft Active Directory
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Employee oriented and cool-tempered
• Comfortable in a high paced, agile environment
• Excellent interpersonal skills, judgment, and decision-making skills
• Excellent written, verbal and organizational skills
• Other systems used AWS and Linux