Front Desk Agent (full-time)

The Marriott Renaissance Hotel is seeking a creative and skilled guest-focused front desk agent to join their team of fun-spirited team members! Our newly renovated 250 room hotel with nearly 5,000 square feet of meeting space, is conveniently located for both business and leisure travelers.

Our property is just a short drive from the world-famous Mall of America. Some of our features include a full-service modern American Restaurant concept; featuring creatively crafted interpretations of Food and Beverage made with a Minnesota twist. Other amenities include our indoor heated junior Olympic-sized pool, whirlpool, and 24-hour fitness center, as well as a recent full remodel of the property with a local Minnesotan theme.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools, and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
  
  

Physical Demands:

• Ability to lift, carry, push, or pull 10 lbs.
• Primarily standing for the majority of shift
  
  

Qualifications:

Education:

• High school diploma or its equivalent
  
  

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems is a plus. : OPERA.
  
  

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.