Client Implementation Leader - SaaS

Responsibilities

Kforce is working with a growing technology firm (SaaS based) in Maplewood, NJ. We're looking for a Client Implementation Leader to direct our team responsible for onboarding new mid-market and enterprise customers onto firms' SaaS products and services platform. Summary: As the Head of Client Onboarding, you will provide day-to-day and strategic leadership to our eleven-person (and expanding) Onboarding team. You will be responsible for applying expert knowledge of the implementation and project process, provide strategic direction, make decisions, and solve complex problems to move the business forward while managing an integrated team of Project Managers, Onboarding Managers, and Data Conversion Specialists. You will be leading the team and playing an active role in their growth and development while ensuring each team member is operating at the highest level. What You Will Be Doing:

• Own the end-to-end client onboarding journey, from contract signing to platform go-live; This includes overseeing implementation, data transformation, and ensuring a seamless handoff to the support team for maximized client success
• Create, maintain, and implement departmental best practices, policies, and procedures
• Prioritize and manage the implementation project pipeline and schedule to ensure on-time delivery
• Provide direct leadership and guidance to the Onboarding team, provide leadership, coaching, training, and mentoring
• Work closely with the team to obtain our client's unique business requirements and goals for implementation
• Develop and manage staffing plans, ensuring proper support and coverage for all implementation activities and organizational commitments
• Effectively collaborate with internal teams including Sales, Operations, Product, and Learning and Development for a seamless onboarding process
• Handle client escalations that require senior management intervention to remedy any Implementation failures
  
  

Requirements

• Bachelor's degree required; PMP a plus
• 5 years of project management or client onboarding experience related to SaaS implementation required
• Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required
  
  

What Success Looks Like

• The firm clients are onboarded and transition to our platform efficiently, profitably, and at high quality levels that generate high client satisfaction ratings
• Clients rave about our process and see it as setting the bar in our industry
• Clients proudly reference their experience partnering with the firm
  
  

If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you!

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.