You have 2 years of Customer Service experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you?
If so, keep reading and apply today!
What you’ll do:
Effectively resolve customer inquiries in a considerate and timely manner via email, chat, and phone
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Make active contributions to help achieve team goals and successes
Frontline support for customers and identify whether the customer request is related to user error, a bug, customer training, or a product feature
What you have:
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a elegant and tactful way
Strong communication and writing ability
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Team player - works well with others in a collaborative environment
Shift Requirements: Ability to begin shift at 6am ET
Nice to Have: Mortgage Industry Experience - Lock desk, Underwriting, Processor
Polly has revolutionized the mortgage industry with its modern, data-driven capital markets ecosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s Product and Pricing Engine (PPE), Loan Trading Exchange, actionable data and analytics, and advanced AI/ML to automate and optimize the entire capital markets value chain, helping their secondary teams operate faster, smarter, and more profitably. Polly was founded in 2019 by a seasoned team of technology and mortgage experts and is headquartered in San Francisco, California.
To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Financial Services
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