Assistant Operations Manager

Job Description

We are seeking an Assistant Operations Manager to become an integral part of our Crossroads Courier team! You will coordinate and oversee the St. Louis Ground Business Unit's daily operations. #ZR

Pay:

• $65,000/year
• Biweekly
  
  

General Responsibilities:

• Plan and execute the staff and driver schedule on a daily, weekly, monthly basis
• Select, onboard, and follow up with drivers' routes
• Meet/exceed KPI's for cost control, growth, courier and staff performance
• Assess Operations team and provide plans to address training needs
• Route tracking
• Maintain route detail documentation
• Responsive to driver issues within 1 business day
• Responsive to customer issues
• Participate in weekend on call management rotation
  
  

Specific Responsibilities:

• Quarterly one on one meetings with the Operations team and others as assigned
• Assist with annual performance reviews for Operations team and others as assigned
• Maintain job descriptions for Operations team
• Prepare agenda for weekly Operations Meeting
• Ensure Operations team is completing all assigned duties
• Complete weekly administrative settlement items
• Contribute to new business implementation
• Help manage special projects
• Oversee everyday schedule coverage
• Oversee shift change and provide feedback to improve inter-shift communication
• Participate in recurring conference calls with high profile customers
• Complete daily manager checklist
  
  

Requirements

Qualifications:

• At least 2 years of management experience
• Strong analytical skills
• Ability to communicate effectively with all people (line-staff to CEO)
• Capacity to make decisions in a high stress environment
• Ability to prioritize competing demands and adjust as the day unfolds
• Proficiency with Word, Excel, PowerPoint
• Available to be on call afterhours and weekends
• May be needed to work 2nd shift and weekends
• Bachelor's degree preferred
  
  

Benefits

Benefits & Incentives:

• Competitive Salary
• Health Insurance
• Paid vacation & holidays
• 401K Package
• Company reimbursed cell phone
• Company provided laptop
• Mileage Reimbursement
• Tuition Assistance
• Short- & long-term disability
  
  

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Company Description

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courier services to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.