Account Manager I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter , Facebook , LinkedIn , or Our Blog .\\

About This Opportunity

We are seeking a junior account manager to play a vital role in maintaining and growing relationships with top InComm Incentives clients. The successful candidate will manage a diverse portfolio of accounts utilizing InComm’s gift card and consumer loyalty products and services. The account manager will have the opportunity to gain exposure to multiple platforms and develop a broad skill set in account management and incentive product and program operations.

Check out our InComm Incentives website: https://solutions.incommincentives.com/

The Incentives Team owns direct relationships with business clients who are purchasing products or services from InComm. Their goal is to ensure business growth and client satisfaction across multiple KPIs and metrics, and to network internally and externally to foster strong, long-term client partnerships. Account Managers provide all day-to-day support, including activities such as marketing, operations and servicing, contract negotiation, new product solutioning, program optimization, data analytics, and more.

Responsibilities

• The AM I will also play a large role in supporting new initiatives with this strategic client, leading Project Management efforts such as project workstream definition and tracking, internal/external communication plans, and securing cross-functional alignment.
• We are looking for motivated, self-starters who can work in a fast-paced, ever-changing and evolving environment while still successfully delivering on key goals.
• The AM I will liaise with key internal and external stakeholders on core account management activities, including things like inventory management and trends analysis (for both physical and digital products), marketing/collateral development, critical operational tasks (e.g. transaction monitoring, file processing, reporting), contract negotiation and other related items, and customer service troubleshooting.
  
  

Qualifications

• Very strong communication skills – both written and verbal
• Attention to detail and good organization skills will be critical for success
• Ability to listen attentively, respond effectively and resolve account issues in a timely manner
• Proficiency in Microsoft Office software with emphasis on Excel and PowerPoint
• Ability to grow account revenue through evaluation and activities such as product expansion, promotional opportunities or program implementations
• Ability to work independently as well as in a team environment
• Demonstrated proactivity; Highly responsive to internal and external requests
  
  

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program Tier II