DIGITAL LEARNING AND COMMUNITY MANAGER – FASHION EUROPE

Mission from September 2024 to March 2025

The Fashion Europe division is the ambassador of the Retail spirit for the House's original activity, Fashion. CHANEL's highly selective distribution network in Europe spans over 10 countries.

At CHANEL, we are committed to creating an inclusive Learning culture that fosters personal growth and contributes to collective progress. We believe that the uniqueness of each individual enhances the diversity, complementarity and effectiveness of our teams.

Blended Learning has become a key component to create personalized paths, for each profile, experience and métier. Blended Learning is also supporting the transformations business is leading.

Reporting to the Learning Mode & Style Expertise Europe Director, you will be responsible for Digital Learning & Community Management. You will oversee a Blended Learning Project Manager and an apprentice. Your role will consist in sustaining this profound transformation of learning methods, to feed the expertise of the boutiques in line with the pace and priorities of the business.

WHAT IMPACT YOU CAN CREATE AT CHANEL :

Strategically design, launch and maintain an innovative and sustainable Blended Learning Ecosystem for Fashion in Europe region, in alignment with the business stakeholders at a local, regional and global levels.

Blended Learning Strategic Vision

• Define the long-term Blended Learning Strategy (creation of the development roadmap, engagement plan, community management actions, digital learning roadmap...).
• Design Blended Learning paths and ensure their roll out and local adoption
• Highlight, update and nourish the Europe Learning offer in collaboration with the team and internal stakeholders
• Update the Europe Learning Platform to facilitate market’s access to the Blended paths
• Sustain the Digital Learning app (content roll out, editorial plan, bug resolutions, upgrades) and continue to anchor the Digital Learning habits in Boutiques
• Generate transversality with the Learning Europe W&FJ and F&B teams and maintain a strong collaboration with the Global Learning team.
• Manage the Blended Learning budget
  
  
  

Europe Blended Learning activity measurement

In order to monitor the impact of the learning strategy, you measure and analyze training plans and consistently measure their effectiveness:

• Identify the best solutions for the markets and for the region to analyze the Blended learning activity: digital learning KPIs dashboards, in-room sessions tracking, blended learning KPIs dashboards
• Accompany markets to integrate these tools
• Provide the tools for the market to follow-up training actions in boutique: coaching add-ons, feedback questionnaires
  
  
  

Europe Learning Community Management

• Animate the Europe Learning Community through newsletters, monthly calls and seminars
• Animate and develop the Digital Learning community in Europe: regularly catch up with local Digital Learning Managers, support markets in implementing this role if not yet in place, upskill and develop the community thanks to specific training programs (digital learning content creation, KPIs analysis…) in order to generate autonomy
• Provide daily support to market learning teams
  
  
  

Learning Innovation

Support Learning Innovation to better engage and follow up learners, create best practices sharing, share contents platforms, and foster a learning culture.

• Diversify Learning solutions through a watch on Learning innovation.
• Collaborate with creative/media developers to design and produce learning tools/content.
• Challenge existing processes to improve the team’s productivity.
  
  
  

WHAT YOU WILL BRING :

You have a significant experience in project management, ideally in learning, digital and international environment.

You have a good knowledge of Fashion and Retail and a strong product sensitivity.

With excellent interpersonal skills, you have the necessary assets to federate teams in your projects and you know how to evolve serenely in a demanding and reactive environment.

You are recognized for your ability to manage complex projects, for your creativity, proactivity as well as for your organization and analytical skills.

You like to innovate and are passionate about new technologies, digital and latest learning solutions.

Finally, you have an excellent level of written and spoken English and master the computer tools (Excel and Powerpoint).