Guide sessions with clients to understand the current architecture and technical landscape and define what are the steps to integrate Instaleap with the retailer’s legacy system and external parties creating a high-level solutions map regarding integration.
Work with the Sales Team to support meetings requiring technical knowledge for potential clients.
Build rapport with our customers to understand their needs, and teach how our technology works and how it can help them while finding the best fit of our tech solutions for their business.
Collaborate with internal teams to understand what is the client’s need and find which of our products can have the best fit to support their needs
Identify and manage potential risks during the integration process
Efficiently identify, troubleshoot, and support technical issues during the implementation
Execute tests, configurations, and automation to do the best implementation
🙌🏼 Your experience has been shaped by
At least 1 year of experience working in a SaaS company.
At least 1 year leading teams.
At least 3 years working with Integrations via API.
Experience working in agile environments.
Experience in customer support positions.
Experience managing implementation project.
Fluency in English is a required.
Direct, hands-on technical experience in a customer-facing role is a must.
Strong background in using REST API Services.
🚀 Your SuperPowers
Familiarity with cloud-based environments such as AWS.
Familiarity constructing SQL queries and consulting SQL database.
Be able or have proven experience leading a discovery conversation.
Being able to define an operational flow chart and technically explain/estimate with the client's team what job to be done must be done by them and how much effort is required to achieve it.
🪄 What we bring to the table
🌎 Hybrid Work: Work together as a team.
👩🏿💻 Flexible hours: We trust your work and skills.
🏖️ Additional days off to vacations.
🎂 Half day off on your birthday.
📚 Access to Educational Budget.
💻 Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate.
🏥Health insurance: Get the attention and care that you deserve. Available in some countries.
Nivel de antigüedad
Intermedio
Tipo de empleo
Jornada completa
Función laboral
Ingeniería y Tecnología de la información
Sectores
Desarrollo de software
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