Sr Director Peoples Operations- People Leader, Cultural Intelligence
Are you ready to embark on a thrilling journey with one of the most exciting OC tech startups around? Look no further than Tenant Inc., where we are revolutionizing the self-storage industry with our cutting-edge cloud-based software platform.We're not your average company; we're a dynamic and fast-growing team that is hitting triple-digit growth year over year. But guess what? We're just getting started, and we want you to be a part of this incredible ride!At Tenant Inc., we live and breathe nine core principles that set us apart:
🔮 Embrace a Solution Mindset: Challenges are our playground, and we tackle them head-on with innovative solutions. 🗣️ Communicate, Communicate, Communicate: We're all about open channels and collaboration, ensuring everyone's voice is heard. 🤝 Be Accountable to All: From our internal team to our beloved customers, accountability is the key to building trust. 🧩 Adaptability is Our Middle Name: In this fast-paced world, we embrace change and stay flexible to stay ahead. 💖 Customers are Our North Star: We put our amazing customers at the heart of everything we do, ensuring they have the best experience. 🏠 A Family of Tenants: We're not just colleagues; we're a close-knit family, and we welcome you with open arms! 🏆 Results-Driven Dream Team: We celebrate success and go the extra mile to achieve our goals together. ⚖️ Work Hard, Play Hard: We believe in work/life alignment, so you can excel both personally and professionally. 📚 Always Growing, Forever Learning: With us, the learning never stops, and personal growth is always a priority.
Our headquarters in sunny Newport Beach, California, is where the magic happens, but we also have an exciting development center in the tech hub of Bangalore, India. So, no matter where you're from, you'll find your second home with Tenant Inc.
If you're passionate, ambitious, and hungry for adventure, come join our extraordinary team. We promise you a fun-filled ride, challenges that will elevate your skills, and opportunities to make a real impact on an industry that's evolving before our eyes.Don't wait for the future; build it with us at Tenant Inc. Apply now and be part of something extraordinary!Ready to join the revolution? Let's make history together!
Check us out at: https://www.tenantinc.com/
Tenant Inc’s technical support department:
We are looking for a technical support engineer to support our customers in US and Australia time zones. To be successful as a Technical Support Engineer, you will need strong technical skills, excellent communication skills, and the ability to work well under pressure. Additionally, you should have experience in customer service and be able to manage customer expectations while providing quality technical support.
As a technical support engineer, you’ll support Tenant’s success by:
• Providing technical support and assistance to customers via email, phone, or chat to help troubleshoot and resolve technical issues related to our technical products or services. • Identifying and diagnosing technical issues and problems, offering timely and effective solutions to customers. • Collaborating with other technical support staff and departments to resolve complex issues and escalating to appropriate parties when necessary. • Documenting customer interactions, issues, and resolutions in a timely and accurate manner. • Staying current with technology trends and advancements, continuously developing technical knowledge and skills. • Assisting in creating and maintaining technical documentation, knowledge base articles, and troubleshooting guides. • Managing customer expectations and ensuring timely follow-up and resolution of issues. • Providing feedback to product development teams on customer issues and product improvement opportunities.
Who would make a great technical support engineer at Tenant Inc.?
Strong communication skills
Excellent written and verbal English
- Bachelor of Computer Science or equivalent - 2 years of technical support or IT related work with a proven track record of issue resolution - Hands-on experience with Windows/Linux/Mac OS environments - Very strong sense of customer value - Positive attitude towards work and should be a team player - Excellent client relationship and customer handling skill - Ability to troubleshoot, diagnose and reproduce technical issues - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - Good understanding of computer systems, mobile devices and other tech products - Ability to document technical knowledge in the form of notes and manuals - Prioritize and manage several open issues at one time - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue - Provide product and customer feedback to internal stakeholders for improvement of product and customer experience - Understand critical KPIs and continuously work towards achieving targets - Taking ownership of customer issues reported and seeing problems through to resolution - Knowledge of eCommerce flows such as product configuration in database is a preferred
Qualifications:
• Bachelor’s degree in a relevant field or equivalent work experience. • Proven track record in technical support or a related field. • Exceptional problem-solving and troubleshooting skills. • Outstanding communication and customer service abilities. • Familiarity with customer support tools and ticketing systems. • In-depth knowledge of technical support best practices and industry standards. • Thrives in a fast-paced, dynamic environment. • Proficient in data-driven decision-making and analysis.
If you're seeking an opportunity to lead a dynamic technical support team and drive exceptional customer experiences, we encourage you to apply. Join us in our pursuit of excellence and innovation in the world of technical support.
Tenant Inc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.