Technical Support Engineer

Remote Support Engineer @ Microsoft

Summary:

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

• May install software or perform hardware testing remotely

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

• Read technical manuals

More details

• Supply Chain Processes Understanding: In-depth knowledge of supply chain management processes, including procurement, inventory management, demand forecasting, warehouse management, logistics, and transportation.

• Dynamics 365 SCM Modules: Expertise in Dynamics 365 SCM modules, including but not limited to Inventory Management, Procurement, Transportation Management, Warehouse Management, and Product Information Management.

• Configuration and Customization: Ability to configure and customize SCM modules in Dynamics 365 F&O to meet specific business requirements, including setting up item hierarchies, procurement parameters, inventory policies, etc.

• Demand Planning and Forecasting: Skills in utilizing demand forecasting features in Dynamics 365 SCM to forecast customer demand, manage inventory levels, and optimize supply chain operations.

• Inventory Optimization: Proficiency in managing inventory levels, ABC analysis, safety stock calculation, reorder point setup, and optimizing inventory turnover while minimizing stockouts and excess stock.

• Supplier Relationship Management: Understanding supplier management functionalities within Dynamics 365 F&O, managing vendor contracts, performance evaluations, and ensuring timely supplier deliveries.

• Warehouse Management: Knowledge of warehouse operations, picking strategies, put-away rules, wave processing, cross-docking, and managing warehouse resources efficiently within Dynamics 365 SCM.

• Transportation Management: Understanding transportation planning, carrier management, route optimization, freight calculations, and managing transportation operations within Dynamics 365 SCM.

• Integration with External Systems: Proficiency in integrating Dynamics 365 SCM with external systems such as transportation management systems (TMS), warehouse management systems (WMS), and IoT devices for real-time data exchange.

• Compliance and Regulatory Standards: Implementing compliance measures, ensuring adherence to industry-specific regulations, and managing documentation related to supply chain compliance within Dynamics 365 F&O.

• Analytics and Reporting: Skills in generating supply chain analytics, key performance indicators (KPIs), and customized reports using Power BI or built-in reporting tools within Dynamics 365 SCM.