Sr. Claims Advocate
Safety & Insurance at Uber is dedicated to keeping people safe on the road. The Safety & Insurance team sits at the core of Uber's business. We're working to redefine what safety on the road means on a global scale. On the Insurance team, we anticipate and minimize risks. We're ready to respond should things go wrong for riders, drivers, and the company.
About The Role
The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!
What You'll Do
About The Role
The Senior Claims Advocate demonstrates a high level of technical proficiency in insurance claims to ensure proper action by insurance partners, while also providing feedback and answering inquiries. They engage with stakeholders to resolve high-severity matters, participate in carrier work product oversight, and analyze data to identify trends affecting claim outcomes. With limited direction, this individual will review and analyze complex claim notifications, ensuring correct practices by insurance partners. Additionally, they will play a key role in continuous improvement initiatives to enhance overall claims management efficiency.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs. Are you ready to Uber On?!
What You'll Do
- Consult and collaborate with insurance carriers managing some of the most severe claims on Uber's commercial Auto policies in the US & Canada.
- Work with the team to ensure operational excellence, quality claims management and the delivery of superior customer service.
- Maintains a working relationship with Uber's Internal Safety and Insurance Legal partners and be responsive to various questions with respect to any on-going claims issues, as well as collaborative on resolution strategies
- Utilizes data and analytics to assess carrier performance and develop strategies for improvement.
- Leverage insurance knowledge and communication skills to support claim resolution strategies and respond to time-sensitive demands, summons, complaints, and legal inquiries, ensuring proper distribution for handling.
- 4 years of insurance claims experience preferably in commercial auto or general liability claims
- Strong technical claims background, experience with complex coverage matters, litigated matters and large loss exposures.
- Bachelor's degree required
- Prior management experience
- Proficient skills with Google Workspace Tools, Tableau, Jira and other relevant online tools
- Easy adaptation to changing situations, requirements or priorities
- Prior experience working for Gig Economy company in Claims/Risk Management
- Excellent verbal and written communication skills and the ability to create presentations for diverse audiences
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Marketplace Platforms
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