Sales Operations Specialist

Sales Support Coordinator

Description:

The Growth and Operations team is an essential business partner for the Strategic Partnership & Affiliates organization and thrives on cross functional collaboration and making impactful contributions!

We provide three critical services to the business: 1) Business Operations, 2) Outsourced Affiliate Services, and 3) Growth & Commercial Optiomisation. These functions work harmoniously to deliver commercial and operational excellence to our customers (internally and externally) and across every aspect of our business.

The Business Operations team efficiently and effectively manage thousands of cases a month and support a vast array of partners to be successful through the EG affiliate program. They achieve this by adopting a break/fix service model, to guarantee that they are responsive to any raised issue, but also ensure they have the means to pre-emptively identify and resolve incidents and risks for the business.

Responsibilities:

Manage a backlog of incoming operations tasks, prioritize tasks, and ensure timely completion.

Ensure delivery of all essential operational items for online partnerships such as coupons, partner onboarding & approvals, transaction queries, and more

Investigate root cause and impact for technical outages, escalate to engineering teams for resolution, and communicate update and result with stakeholders

Collaborate with business operation and account management team to maintain and implement global operational processes

Provide training and support to the team to ensure they are equipped to carry out their roles effectively.

Manage all aspects of partner onboarding, campaign setup and launch

Participate in projects and initiatives aimed at improving operational performance and enhancing customer satisfaction

Adapt to business and partnership needs

Develop and maintain strong relationships with partners, stakeholders, and other teams within the company

Basic Qualifications:

Advanced knowledge of Excel for data analysis and reporting.

3-6 years of B2B marketing experience with a track record of delivering high-quality results.

A strong collaborator with a positive attitude and a bias for action, who can work effectively in a team environment.

A problem solver with strong interpersonal skills and the ability to interact with all levels of an organization.

Able to apply both technical knowledge and logic for troubleshooting.

Organized and detail-oriented with excellent time management skills.

Excellent analytical and prioritization skills, with a data-driven approach to decision-making.

Quality-focused mindset with a commitment to delivering outstanding work and exceeding expectations.

Compensation:

Up to $53.29 (W2/Non-Exempt)

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