Maintenance Manager - Signals

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Maintenance Manager will be responsible for planning and tracking preventative maintenance and inspection schedules for each department. In this capacity they will provide input to the Asset Management team in developing, configuring, and rolling out new PM schedules, assist department staff with using the EAMS to execute preventative maintenance, and assist in managing ROW access, creating schedules, and other documentation as needed. In addition, the Maintenance Manager will assist in planning and scheduling corrective maintenance by leading weekly work planning meetings, documenting plans, and assisting with coordination required to execute corrective maintenance work.

Duties & Responsibilities

• Lead weekly work planning meetings to discuss corrective and preventative maintenance plans
• Support E&M leadership team in tracking progress against maintenance plans and identifying and resolving issues to ensure efficient and effective maintenance programs.
• Coordinate with Asset Management to roll out new preventative maintenance and inspection schedules and new corrective maintenance business processes.
• Facilitate reviews of EAMS data prior to loading data into the Asset Management system, assist in gathering asset information, and prioritize asset data gathering efforts.
• Assist department staff in managing and documenting maintenance activities in the EAMS.
• Act as the primary department representative supporting the rollout and of the asset management system including providing input on new business processes, training, and implementation support.
• Assist with development of department level procedures.
• Support E&M instructors in integrating EAMS processes into training.
• Work with analytics team to develop new maintenance reports, improve existing reports, and support the use of reporting in standard business processes through E&M.
• Analyze maintenance related reports/dashboards
• Prepare maintenance reports and correspondence.
• Assist in the preparation of project reports, status reports, budgets and charts reflecting the status of project activities.
• Participate in or lead weekly team meetings, maintain action logs, coordinate project activities across multiple teams/departments.
• Prepares activity related correspondence.
• Drive a company or personal vehicle to visit work sites and assist at emergencies, events, and/or transport crews or equipment as needed.
• Respond, either directly or through others, to emergencies twenty-four (24) hours per day, seven (7) days per week.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination and Antiharassment and Anti-Retaliation policies.
• Perform all other duties and projects that may be assigned.
  
  
  

Minimum Requirements & Qualifications

• A Bachelor's Degree, preferably engineering or related engineering or scientific discipline from an accredited institution.
• Five (5) years of experience in the maintenance management, asset management, maintenance planning, or infrastructure maintenance, preferably in transit or infrastructure.
• One (1) year supervisory/lead experience.
• Effective organizational, multi-tasking, time management, interpersonal and analytical skills
• Proficiency with Microsoft Office suite.
• Effective organizational, multi-tasking, time management, interpersonal and analytical skills
• Effectively communicate with regulatory agencies, community organizations and others on technical and sensitive matters; have excellent customer service, conflict resolution, negotiation, presentation, communication and writing skills
• Have the ability to supervise and work effectively with a diverse workforce.
• The ability to use Word, Excel, PowerPoint or Database applications.
• The ability to pass a Criminal Offender Record Information (CORI) check; background screenings, and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
  
  
  

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An Associate’s degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor’s degree requirement.
• A Master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience
  
  
  

Preferred Experience and Skills

• Experience using a CMMS (computerized maintenance management system), preferably an enterprise asset management system (e.g., Trapeze, Maximo, Infor, etc.).
• Experience with track, power, or signal infrastructure maintenance
• Experience developing and delivering training in an industrial setting (or similar)
• Excellent verbal and written communication skills.
• Highly organized.
• Excellent troubleshooting and problem-solving skills.
• Ability to manage multiple projects with urgent deadlines. Great time management.
• Strong project management, analytical, organizational, time management, and interpersonal skill.
  
  
  

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
  
  
  

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or [email protected] .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .