e-Commerce Analyst

Impassioned…Emboldened…Infinitely Curious: The Bradford Exchange, part of The Bradford Hammacher Group family of brands, is a world leader in new product development. We have been selling joy for the last 50 years! Our global organization consists of 8 business divisions ranging from jewelry, apparel, collectible coins, home decor to holiday and so much more. We concept, create, design and market our creative products directly to our customers, and leverage licenses with the biggest names in entertainment and sports to bring unique and curated products to our customers across the globe.

We're currently seeking an e-Commerce Analyst who will play a key role in supporting data and reporting processes for the online business of The Bradford Exchange and will be responsible for running and enhancing core daily data and reporting processes, issuing high-visibility reports, and identifying trends and providing insights based on the KPIs from these reports. Additionally, this role will gain exposure to multiple levels of management by fulfilling ad-hoc analysis requests for upper-level management, marketers, and merchandisers while having significant learning and growth opportunities through a new and improved data environment.

How You Will Contribute

• Overseeing core reporting processes and providing insights for business results and trends for the e-commerce division.
• Learning and maintaining a strong understanding of the e-commerce division’s data environment and reporting schemas.
• Collaborating with online marketing managers, merchandisers, and the accounting department to optimize and centralize special reports .
• Writing and/or optimizing SQL queries to answer complex business questions and improve standard processes.
• Identifying and communicating insights on our digital marketing attribution process.
• Contribute ideas and design for new reports leveraging all tools within the reporting landscape.
• Performing ad-hoc data analysis for various groups using a combination of reporting sources.
• Exploring opportunities for more data visualization as part of the standard reporting suite.
• Troubleshooting existing reporting processes and queries, as needed.
• Maintain and enhance the reporting processes related to annual financial budgets and quarterly forecast templates in collaboration with marketing and accounting teams.
• Utilizing digital reporting tools and software such as Google Analytics, Tableau, and internal SQL servers to enhance existing processes or create new reports.
• Gathering supporting data for IT projects.
  
  

What You Will Bring And Skills That Excite Us

• Bachelor's Degree in Marketing, Economics, Accounting, Finance, Statistics, Mathematics, Communications, or related field.
• eCommerce experience in a professional or academic setting.
• 1 or more years of professional experience in a related field (including internships).
• Basic understanding of e-commerce business KPIs and operational framework.
• Quantitative and curious mindset.
• Excellent communication and critical thinking skills.
• Basic understanding and experience with database software such as SQL Server, MS Access and any SQL management tool.
• Basic understanding and experience with web analytics and BI software such as Google Analytics and Tableau.
• Basic understanding of data language concepts and syntax such as T-SQL and VBA.
  
  

BHG At a Glance

• Our scale: We have over 400 employees based out of our global headquarters right outside of Chicago, we have marketing operations in over 10 countries worldwide, and have over 32 million customers served.
• Compensation and benefits: We offer a competitive compensation plan and great benefits, with some benefits starting from day 1!
• We own the company: BHG is Employee Stock Ownership Plan (ESOP) which allows you to not only derive the benefits of working as an employee at The Bradford Hammacher Group, but also gain the benefits of being an owner.
• Professional Development: There is always room to learn! We offer a Professional Development Program, a Mentor Program, and LinkedIn Learning to our teams as well as additional hands-on training and development. Our teams utilize a continuous performance management and development structure for feedback, no dreaded annual reviews. We meet quarterly to focus on the future!
• Our values: Honesty. Innovation. Respect. Teamwork. Giving back. These are just some of the core values that drive our team members. Our team strives to build a culture of continuous feedback where anyone can share and create our “next big idea,” among diverse and inclusive teams.
• Flexibility and wellness: Whether it’s offering hybrid environment (onsite/remote) for our corporate staff, to a generous, front-loaded PTO and holiday package to all staff and corporate wellness initiatives like WW, an annual health fair and an onsite gym, we are committed to our team members well-being. New hires start with 16 days of PTO and 8 paid holidays per year.
• Perks and more: We have a Business Casual Work Environment, Health and Dental Insurance, Life Insurance, Disability Insurance, Paid Time Off (PTO) Program, Direct Deposit, Credit Union, Flexible Spending Accounts, Employee Assistance Program, Employee Referral Bonus Program, 401(k), Profit Sharing, Tuition Reimbursement, Onsite Cafeteria, Onsite Fitness Center, Corporate WW and Toastmaster’s memberships, a Peer Recognition Program, Product Discounts and more!
  
  

The Bradford Exchange is an Equal Opportunity Employer.