Chief Program Officer

Summary

The interim Chief Program Officer (CPO) is responsible for overseeing all programs and services and acts as a Developmental Disability Professional (DDP) for all programs and services. This position will report to the CEO and will ensure all programs are operating based on the mission of InCommunity. The interim CPO is a member of the Executive Leadership Team (ELT) and will provide guidance on all programs according to federal and state regulations. This position will also monitor the viability of each program or service to ensure it is operating within the established budgetary constraints and contractual and/or program obligations. The CPO will partner with the HR Director, CAO and CFO to ensure InCommunity meets its program deliverables for quality and safe operations and will provide leadership and direction to all InCommunity program leaders.

Essential Duties And Responsibilities

• Provide inspiring and effective leadership and stewardship of InCommunity’s resources in all programs and services.
• Create and administer company policies for programs and develop long-term goals and objectives for each program.
• Work with the leaders of each program to create and submit annual budgets and goals to the CEO and CFO for review and approval.
• Responsible for the financial and disciplined management of each program budget and line of business.
• Create a transparent, open and safe working environment for staff and leaders to report challenges encountered and the need for assistance/direction.
• Ensure that all program activities operate consistently, compliantly and ethically within the mission and values of InCommunity.
• Serve as the subject-matter expert and spokesperson for InCommunity programs and services, both internally and externally.
• Present Program information to Board of Directors to keep the Board informed and updated on programs and services.
• Operate as one of several Developmental Disability Professionals (DDPs) for all programs and services within the organization.
• Create and maintain an operating structure with qualified resources to meet deliverables for programs and to ensure quality and safe operations.
• Communicate with stakeholders in a timely and informed manner to ensure adequate facts and timely facilitation/resolution of issues.
• Continually review criteria for intake/admission and discharge to ensure quality and safe operations.
• Partner with the CFO to ensure InCommunity meets all fiduciary responsibilities to ensure the prudent and disciplined management of individual funds.
  
  

Developmental Disability Professional (DDP) Responsibilities

• Oversee the services and supports provided to participants to ensure continual monitoring and adjustments if needed.
• Supervise the formulation of the participant’s plan for delivery of all waiver services provided to the participant by the provider, on an annual basis subsequent to ISP development and after any ISP addendum.
• Conduct functional assessments to support formulation of the participant’s plan for delivery of all waiver services.
• Supervise high intensity services that address health and safety risks for the participants.
  
  

Competencies

Delivery-related

Analytical Thinking: Identifies critical connections and patterns in information data; soundly analyses verbal and numerical data; recognizes causes and consequences of actions and events that are not readily apparent; anticipates and thinks ahead about next steps.

Achievement Focus: Demonstrates the ability to challenge existing practices to become more effective; contributes to improve work methods, outcomes and team performance; generates results by acting in a focused way and within the deadlines and finds ways to go around obstacles with minimum guidance; makes efforts to optimize process workflows efficiently.

Drafting Skills: Writes information coming from multiple sources in a logical and comprehensive, yet concise manner; combines information from various sources in a concise and consistent manner; makes sound use of graphics and tables to effectively present numerical data.

Flexible Thinking: Anticipates having to adapt work methods to changing technology and environments; considers problems from all new perspectives and can expand on the thinking or solutions proposed by others; adapts to new ideas and initiatives relevant to own area of work; understands and promotes the organization’s business needs and polices for introducing change.

Managing Resources: Manages the allocation of resources in relation to business needs; manages the work plan, sets timelines and milestones, and involves stakeholders to deliver on time; provides advice on procedures and the use of financial resources.

Teamwork and Team Leadership: Supports others in taking independent action; resolves issues that occur with minimal direction; invites and builds upon the ideas of others; assumes additional responsibilities to facilitate the achievement of team goals.

Interpersonal

Customer Focus: Follows up with customers during and after the delivery of services to ensure that their needs have been met; keeps customers up to date on the process of the service that are receiving and changes that affect them; ensures service is provided to customers during critical periods; prioritizes customers’ issues and address them accordingly.

Diplomatic Sensitivity: Listens actively, considers people’s concerns, and adjusts own behavior in a helpful manner; understands the reason behind, or motivation for someone’s actions; is attentive when doing projects, assignments or interacting with people from different countries and backgrounds; expresses negative feelings constructively.

Influencing: Persuades by using concrete examples to make a point; recalls others’ main points and takes them into account in own communication; reads cues from various listeners to assess when and how to change the planned communication approach to effectively deliver messages.

Negotiating: Identifies main negotiating points of a given issue and engages in negotiation; listens to differing points of view and promotes mutual understanding.

Organizational Knowledge: Seeks to understand and raises awareness of the organization’s decision-making bodies and power relationships; shares knowledge about and encourages others to keep up to date with the organization’s rules, structures, networks, systems, and environment; recognizes what is and is not acceptable /possible at certain times given the organizational rules, structures, decision-making bodies, power relationships, Code of Conduct, and values; raises compliance, ethical or other issues to protect the organization’s reputation and obligations.

Strategic

Developing Talent: Actively shares knowledge among peers or offers advice to less experienced colleagues; self-assesses against standards for current position to identify learning needs; effectively transfers acquired knowledge and expertise; demonstrates initiative in professional self-development.

Organizational Alignment: Can present the organization’s priorities as they relate to own area of work; explains and convinces others of the need for adaptation and change of policies, structures, and methods.

Strategic Networking: Actively nurtures both formal and informal contacts to facilitate the process of work by proactively sharing information, best practices and respective interests and areas of expertise; identifies current or past contacts that can provide work-related information or assistance; fosters two-way trust in dealing with contacts (e.g., maintains confidentiality regarding sensitive information).

Strategic Thinking: Identifies new information or data to key decision-makers or stakeholders to support their understanding and decisions.

Supervisory Responsibilities

Manages multiple Director-level employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To qualify for the DDP role, the candidate must be one of the following: Advanced Practice Nurse, Behavior Specialist, BCBA, Educator, Human Service Professional, Master’s or Doctoral Degree Holders, Physical or Occupational Therapist, Physician, Physician’s Assistant, Psychologist, Registered Nurse (associate degree or Diploma), Registered Nurse (bachelor’s degree), Speech Pathologist or Audiologist, or Therapeutic Recreation Specialist.

Education and/or Experience

Bachelor’s degree (BA or BS) from college or university in Psychology, Social Work, Human Services or other related field; or one to two years related experience and/or training; or equivalent combination of education and experience. The education and/or experience for a DDP is found in the DBHDD guidelines under DDP requirements.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Electronic Health Record software; Telephony Punch System Payroll systems; Microsoft Excel and Word software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.