The Business Office Manager will maintain close interaction with Department Managers, Facility Staff, Administrator and Senior/Regional Business Development Directors. Responsible for marketing and sales related activity to achieve occupancy and payor mix goals, for key account management, new account development, customer focus, and business acumen and revenue generation. Responsible for related practices and internal facility functions related to census development, growth, maintenance, and recovery initiatives. Responsible for intimate knowledge of the primary market area (PMA), including competitors. All such functions are in accordance with all Federal, State, and local standards, guidelines and regulations which govern the facility, so as to ensure accurate records are developed and maintained and that the facility is represented in a friendly hospitable manner. Position manages all designated resources, supplies, budgets, and equipment in the assigned departments under the supervision of the Administrator.
Position Responsibilities Include:
Assist in planning, developing, organizing, implementing, evaluating, and directing of the adminstrative policies and procedures.
Answer incoming calls and job inquires
Develop and maintain a good working rapport with interdepartmental personnel, as well as other departments within the facility.
Enter Midnight cencus on the manual census log and enter into computer.
Assure that all office personnel follow established policies and procedures.
all phases of Medical Assistance and Private billing.
Assist in maintaining a good public relations program that services the best interest of the facility and community alike.
Accumulate, maintain, and provide statistical data as directed.
Assist in the establishment and maintenance of an adequate filing system.
Represent the Business Office at and participate in meetings.
Ensure Administrative functions are carried out promptly for an effcient operation.
Oversee evaluation process to assure completeness
Delegate Administrative responsibility and accountibility to other responsible persons.
Assure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained to perform required duties.
Assist in standardizing the methods in which work will be accomplished.
Perform Administrative requirements such as completing necessary forms, reports, etc. and submitting to the Office Manager as required.
Provide information to resident's families as necessary, or refer to appropriate department or agency.
Perform other duties as required by Administrator.
Maintain knowledge of federal, state, and local laws and regulations, as well as to adhere to, uphold, and enforce all facility policies and procedures
Attend all department meetings and/or educational programs as scheduled.
Attends local professional meetings and create contacts within the industry
Fiscal management including daily operation needs and annual budget preparation as it relates to recruiting costs
Daily attendance of morning meeting
Daily participation with facility, admissions and liaison practices to accomodate business
Serves as the team leader of the Business Development Committee to achieve revenue, customer service and community positioning goals
External sales, networking and educational activity with health care related professionals, senior organizations, special interest groups and community contacts
Complete daily, weekly, monthly, quarterly and annual reporting requirements
Maintains business development and customer service programming through daily practices