VIP Due Diligence Supervisor

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What is the position?

Our VIP Due Diligence Supervisor will report to the Director of VIP and Retail Support and will be responsible for the performance and quality of reviews provided by a team of specialist who review potential VIP customers. Additionally, this manager will be responsible for reviewing accounts, as well as reviewing concerns raised by the VIP Due Diligence team. You will ensure your team complies with its responsible gambling and regulatory requirements.

• Responsible for the delivery of the KPIs of the immediate team, including quality, productivity, and compliance parameters.
• Supervises the team members, identifying and addressing developmental issues, and coaching opportunities.
• Prepare reports for review from Director of VIP and Retail support on a weekly basis.
• Delivers regular and timely coaching and feedback to the team members to enhance performance.
• Responsible for the enforcement of organizational policies and procedures to ensure compliance.
• Complete assigned reviews daily.
• Real time monitoring to assist in productivity.
• Resolves problems by identifying and selecting solutions and applying technical experience and precedents.
• Engage with Management/Training to identify areas of opportunity to develop additional training.
• Performs other related duties as assigned.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

What are we looking for?

• Ability to coach, mentor, lead and motivate others to meet high performance standards and expectations.
• Excellent leadership and managerial skills that reflect the philosophy of "lead by example."
• Strong verbal and written communication, be a problem solver who looks for opportunities to enhance policy, process, and tools.
• Must manage time and priorities effectively by completing tasks in a timely manner.
• Demonstrated decision-making, critical thinking, problem-solving abilities.
• Strategy development, execution, performance management, and measurements
• Must be a Team Player. "Team" has various levels (team, area, site, Business Unit) and we need to be able to support and understand most of them.
• You will be able to support the recruitment, training and development of a team and nurture an environment where they can excel through encouragement, development, and empowerment.
• You have proven experience of operating in a fast paced, changing, and real time environment.
• Intermediate MS Office outlook, Excel, PowerPoint.
• Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.
• Availability to work flexible hours.
• Self starter with ability to work from home without distraction.
• VIP experience preferred.

*At Hard Rock digitals’ discretion this position may be work from home and adjusted back to “in office” at any time

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay
• Medical, Dental, and Vision Coverage Options
• Employee Discounts
• Advancement opportunities
• Start-up culture backed by a secure, globally recognized brand.
• Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)