Hybrid - Healthcare Admin/Coordinator - Atlanta, GA

Job Title: Healthcare Admin/Coordinator

Contract Duration: 3 months with strong potential to extend

Pay Rate: $21.15

Location: Remote - Must be local to Atlanta, GA 30339 (there will be occasional onsite meetings)

Work Hours: 8am - 5pm EST or 8:30 CST- 5:30pm EST

Qualifications/Skills Needed

Customer Service

Call Center (Inbound/Outbound)

2-3 years managed care setting experience (MUST) medical office

Facility setting with medical administrative duties.

Excellent verbal and communication skills, critical thinker

Able to plan, organize and prioritize work, retain information, self-starter.

Ability to work independently and cohesively as a team and agility.

Microsoft Office, Outlook, and Teams

High School Diploma or equivalent

Day To Day Responsibilities Of Role

Program Coordinators assist in activities related to the medical and psychosocial aspects of utilization and coordinated care. Candidates selected for this position will screen for eligibility and benefits (CM/DM services) as well as identify members without a PCP/Specialist and assist with scheduling appointments.

Also, perform transition of care duties to include but not limited to, contact the member’s attending physician, member, home health agencies, equipment vendors for information pertaining to special needs and receive calls on behalf of the Care Management department.

Program Coordinators impact our members by being the face of the Care Management team and ensuring members are routed to the applicable integrated care teams based on the member’s individual medical and psychosocial needs identified during calls and health screenings. This position impacts providers as it relates to identifying CM needs, as these needs are identified the CM is able to work with the members providers to with a Care Plan to assist them with their needs.

Performance Expectations

Login to phone queue, receive/make calls, screen members for CM services and process other referrals received from various sources inside and outside of the organization.

Inbound and outbound calling will vary depending on work volume.

Intake and assessing member’s health via health questions on a health form or telephonic and electronic health form.