The Endpoint Engineer will focus on delivery of a consistent product and computing experience to the Zurich North America workforce. The Engineer will focus on designing, building, and implementing endpoint configurations and user applications across both virtual and physical desktop environments. In addition, the Endpoint Engineer will work closely with other End User technicians and engineers in providing Level 3 (tier three) technical support and will serve as an escalation point for core end user endpoint, but will also be tasked at providing guidance, direction, and documentation to the Level 2 (tier two) team.
The individual in this position will also be responsible ensuring that all desktops OS and applications are current, reliable, and accessible in accordance with service level agreements. Additionally, the Endpoint Engineer should be able to identify and evaluate desktop OS and application solutions that enhance the security of the end user desktop.
Endpoint Engineer Responsibilities/Qualifications
Have strong technical skills in Citrix, VDI, and Azure Virtual Desktop, W365 and Intune Endpoint Manager
Be responsible for identifying, submitting, testing, and implementing security policies (DevSecOps)
Offer excellent 3rd tier support to 2nd tier technicians during issue escalation
Debrief business units on business practices such as new applications in newer technologies
Be a self-starter in identifying and streamlining business processes
Provide SW testing, customization, and deployment of packages as some OS patching will also be required
Perform software upgrades, new installs, uninstalls, and configuration changes
Ensure compliance with local and global guidelines
Work closely with End User Computing Platform team to support implementing policies, procedures, and systems
Perform other duties as assigned
Preferred Qualifications
Ability to understand and navigate complex Policies within Intune and Active Directory
Engineering experience with Windows 10 and 11
Experience with Office 365 (O365)
Ability to understand and navigate through complex packages
Able to develop and drive initiatives with minimal oversight or guidance
Experience in tools like ServiceNow
Experience in hardware troubleshooting
Strong analytical skills
Excellent Customer service skills
Strong verbal and written communication s
Location:
Ideally looking for someone local to Schaumburg IL. Hybrid 2-3 days per week working in Schaumburg HQ.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Software Development
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