Dispatcher/Telecommunicator

Job Description

DU-COMM is accepting applications for 9-1-1 Telecommunicators for our Wheaton, IL location.

DuPage Public Safety Communications (DU-COMM) is a large consolidated 9-1-1 communications center serving 45 Fire/Police/EMS agencies throughout DuPage County, IL.

DU-COMM may be the right place for you if:

• If you crave a fast paced multi-tasking position that will test your skills and abilities.
• You are looking for a rewarding career where you can help someone every day.
• You are looking for an employer who provides stability, continuing training, challenges, and opportunities.
  
  

Telecommunicator job duties include answering 9-1-1 telephones, transmitting vital information to emergency personnel via the radio, relaying information via the Computer-Aided Dispatch terminal, monitoring fire/burglar alarms, and answering administrative lines serving the police/fire personnel.

Telecommunicators have a starting salary of $63,565 with an increase to $68,723 after successfully completing 6-9 months of training. The current pay scale allows for a top salary of $102,107 after nine years of service if you are a cross trained Telecommunicator.

Telecommunicator Benefits:

• Paid time off (PTO) of 208 hours each year once phone certified
• Group health insurance: HMO 14% employee contribution with PPO options available
• $30,000 group life insurance
• IMRF pension
• Telecommunicator starting rate is $30.56 per hour
• 3% stipend for bilingual employees in specified languages
  
  

Requirements:

• Applicants must be at least 18 years of age
• Applicants must have a High School Diploma or Equivalent
• Applicants must be able to accurately type at least 35 wpm
• Applicants must be able to pass the applicant testing, full police background investigation, polygraph, psychological exam and medical screenings
• Schedule flexibility and multi-tasking are fundamental
  
  

DU-COMM is a 24 hour, 7 day a week operation, employees will rotate on all 3 shifts during their first 2 years, therefore all applicants must have the ability to work any of the 3 shifts, weekends and holidays along with overtime that maybe mandatory.

Apply Now!

Register at www.ducomm.org or complete a paper registration form at our facility located at 420 N. County Farm Road, Wheaton, IL 60187. All applicants must view the Orientation video on DU-COMM's main Careers page, to learn more about DU-COMM and the Telecommunicator position.

All applicants must complete a Mandatory Online Test. You will be notified, via email, of how to access the online test no later than 7 days AFTER the end of the month you registered. Please make sure you regularly check your email (and spam folders) for email communications from DU-COMM. Be advised you only have 5-10 days to complete the required online test once notified.

If you do not have access to a computer with internet to take the 1 hour test, please email [email protected] or write a note on the printed registration form.

Company Description

DuPage Public Safety Communications (DU-COMM) is an intergovernmental agency formed in 1975. DU-COMM is a large consolidated public safety communications center in Illinois and currently serves forty-five (45) member agencies and over 850,000 residents in DuPage and neighboring counties. DU-COMM receives requests for Police, Fire, and EMS via 9-1-1 and non-emergency lines. DU-COMM has a staff of 120 and employs 89 full-time 9-1-1 Telecommunicators. The FYE2025 budget is $22.1 million. Visit www.ducomm.org for more information.

DuPage Public Safety Communications (DU-COMM) is an intergovernmental agency formed in 1975. DU-COMM is a large consolidated public safety communications center in Illinois and currently serves forty-five (45) member agencies and over 850,000 residents in DuPage and neighboring counties. DU-COMM receives requests for Police, Fire, and EMS via 9-1-1 and non-emergency lines. DU-COMM has a staff of 120 and employs 89 full-time 9-1-1 Telecommunicators. The FYE2025 budget is $22.1 million. Visit www.ducomm.org for more information.