Assistant General Manager - New Shop Opening!

Who We Are

From our beginnings as a Portland neighborhood ice cream cart to becoming a beloved spot in every community we’re in, the Salt & Straw story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Our mission is to reinvent the ice cream experience with unexpected discovery and moments of full-face attention. We pride ourselves on our ever-evolving menu, offering Classic favorites and introducing new, exciting flavors to surprise and delight our guests.

Coming to NYC this year!

We are thrilled to announce that Salt & Straw will be opening two scoop shop locations in New York City this September/October! Our new shops will be located in Hudson and Amsterdam, marking our very first presence in this vibrant market.

As we prepare for this exciting expansion, we are looking for amazing and talented individuals to join our team. We believe that the people we hire are the key ingredient to creating memorable experiences for our guests, and we are dedicated to finding top talent who share our passion for excellence, creativity, and joy.

What You Need To Know

• Location:
• Amsterdam; Upper West Side: 360 Amsterdam Ave, New York, NY 10024
• Opening Date: September - October / TBD
  

Our Values

Our values are the foundation of our brand and the guiding light for our team, ensuring that our vision—to create happiness through moments of wonder—is realized in every scoop, every smile, and every shared moment. Our commitment to these principles shapes the culture of our workplace.

Create the Unbelievable: Join our team to turn imaginative ideas into tangible delights that surprise and enchant our guests.

Show Up Generously: Be part of a company where generosity means pouring time, attention, and care into every batch, serving joy and satisfaction in every cup.

Act with Thoughtful Curiosity: Join a culture of curiosity in our kitchen and warehouse, where questions lead to discoveries and innovations.

Share Human Kindness: Join a place where warmth, respect, and genuine care create richer interactions and sweeter moments.

Make It Count: Join our team to create memorable experiences, foster joyful moments, and build lasting connections.

Joining Our Team

You’re the Scoop we have been missing!

Join us on our expansion journey as we seek an Assistant General Manager to spearhead our growth initiatives. We're in search of a dynamic leader who not only thrives in vibrant, fast-paced environments but also excels at crafting order out of the hustle and bustle of daily shop life. As we spread joy through unforgettable ice cream experiences, we need someone who can seamlessly integrate our entrepreneurial ethos with the creation of structured, effective shop operations. Blend your strategic vision with hands-on execution to transform our space into a cherished community hub. If you're poised to lead with creativity, bring order to complexity, and evolve alongside us, come be part of something special!

Position Summary/Objective Of Job

The Assistant General Manager (AGM) position is responsible for providing operational, administrative and leadership support under the direction of the General Manager (GM). They do this by running the floor, leading the Scoopers and Shift Leads, directing daily operations within the shop and completing administrative responsibilities in the back of house (BOH). The AGM operates with an emphasis on the Salt & Straw mission, vision and values; this fosters the culture and community that we’re known for, creates a positive work environment for the team, and contributes to the success of the business both financially and operationally.

Qualities We Cherish

We're looking for individuals who share our passion for excellence, creativity, and a positive attitude. Your unique talents are the secret ingredients we need.

Benefits & Perks

• Competitive Wages: Salt & Straw offers competitive market wages coupled with regular annual performance reviews and performance-based merit increases, fostering a culture of recognition, and incentivizing continuous growth.
• Everyday Pay: Optional access to earned wages when you need them, ensuring greater flexibility and peace of mind between paychecks.
• 401(k): Team Members with Salt & Straw have access to 401(k) benefits through Principal. After completing three months of service, eligible Team Members are automatically enrolled AND receive a company match of 50% of the Team Member deferral percentage, up to 1% of salary
• Paid Time Off (PTO): Full time Team Members can expect to accrue approximately 2 weeks of PTO per year (accrued at a rate of 1 hour of PTO for every 30 hours worked).
• Sick Time: Full time Team Members can expect to accrue approximately 2 weeks of Sick Time per year (accrued at a rate of 1 hour of PTO for every 30 hours worked).
• Paid Parental: Team Members who meet eligibility requirements receive 12 weeks of paid parental leave at 70% of their salary or hourly rate (up to a bi-weekly max amount of $3,096.15).
• Paid Holidays: The company recognizes 12 holidays annually, during which Assistant General Managers receive 8 hours of pay.
• Consecutive Days Off: Enjoy two consecutive days off, a distinctive perk in the fast-paced world of hospitality. Two uninterrupted days away from work provides Team Members with the opportunity to rest, recharge, and spend quality time pursuing personal interests or spending time with loved ones.
• Mental Health Support Program: Our mental health support program offers Team Members and their families free, on-demand access to a licensed mental health professional through a variety of modalities (text, web, in-person, chat, group sessions) 24/7/365 days a year. With advocacy-based care, Team Members are ensured they will receive the help they need when they need it from licensed clinicians.
• Inclusive Culture: Not only does Salt & Straw offer world class benefits to all Team Members, but individuals are also welcomed into a culture of inclusivity, where they are treated with dignity and respect and feel seen, heard, and cared for.
• Educational Assistance Program: Eligible Team Members can apply for a reimbursement of up to $1,800 per calendar year to help offset the cost of tuition, books, or testing for eligible education programs.
• Team Member Discount: Unlock exclusive savings with our 30% Team Member discount.
• Exclusive Access to New Products and First Look at Flavor Launches: Be the first to indulge in our latest flavors before they hit the shelves with exclusive access granted only to our valued Team Members, allowing you to savor the excitement of new tastes before the public.
• Medical/Dental/Vision Insurance: Assistant General Managers are eligible for medical/dental/vision coverage the first of the month following or coinciding with their hire date. Salt & Straw offers three medical plans through UnitedHealthcare with affordable premiums plus a vision plan. There are also two dental plans to choose from through MetLife.
• UHC Rewards: Once enrolled in a medical plan, Team Members can participate in our wellness program, UnitedHealthcare Rewards and earn up to $1,000 by participating in certain wellness activities.
• Flexible Spending Accounts (FSA): Team Members are eligible to enroll in both Medical and Dependent Care FSA options that let you set aside pre-tax money to pay for certain medical expenses and/or qualified childcare expenses, like daycare.
• Health Savings Account (HSA): With a Health Savings Account, those enrolled in a High Deductible Health Plan can use pre-tax money to pay for medical expenses and save for retirement.
• Commuter Flexible Spending Account: FSA commuter benefits allow Team Members to set aside pre-tax funds from their paychecks to cover eligible commuting expenses, such as public transportation, parking fees, and vanpooling costs, providing a tax-efficient way to save money on their daily commute.
• Accident Insurance: Accident insurance is an added layer of protection that pays a lump sum for injuries resulting from unexpected qualifying accidents and covers extra, out-of-pocket expenses associated with your injury.
• Critical Illness Insurance: This insurance provides financial protection by offering a lump-sum payment if you are diagnosed with a serious illness covered by the policy, helping to alleviate the financial burden during challenging times.
• Hospital Indemnity: Hospital indemnity insurance provides financial assistance by offering a fixed cash benefit for each day you're hospitalized due to illness or injury, helping to offset expenses like deductibles, copayments, and other out-of-pocket costs not covered by traditional health insurance.
• FIGO Pet Insurance: At Salt & Straw pets are part of the family, which is why we offer affordable pet insurance to help keep your fur-babies happy and healthy.
• Paid Voting Time: All active Team Members are encouraged to vote and can request up to two hours of paid time off to vote if requested two days in advance and approved by a manager, with Voting Time Off to be requested via Paycom like Sick Time or PTO.
  
  

Qualifications

• Food handlers card is required within 30 days of the start of employment.
• 1-3 years' experience in food service or fast-casual dining or hospitality required.
• 2 years of experience as a leader/manager/supervisor required
• Experience in leading a team of 20 members in a high-volume retail/restaurant establishment.
• Must be able to work 1 weekend day every week, and at least 5 shifts a week.
• Available to work at least two closing shifts a week with the potential to work as late as 1am.
• Available to work holidays.
• Must be 18 years or older.
  
  

Knowledge And Critical Skills

• Must be able to lead a team and prioritize the day based on the needs of the business in a way that aligns with Salt & Straw mission, vision, and values.
• Courage, confidence, and integrity to step into any situation that has potential to become problematic, whether it be performance management or customer management.
• Must be able to have a conversation, provide a high level of customer service and talk about our flavors, and give samples comfortably. These positive and upbeat interactions with guests are required throughout a shift.
• Excellent communication skills are a requirement. Being able to effectively communicate with guests and the rest of the team to ensure a smooth and successful shift is critical.
• Solution-oriented. Be able to identify issues and proactively resolve them, while exuding a positive attitude and thoughtfulness.
• Must be able to train new Team Members with patience, kindness, and humility.
• Ability to work in a fast-paced environment.
• Ability to cooperate well and adapt to change.
• Must be able to learn about and discuss our standard flavors and seasonal flavors.
• Good spatial awareness is important due to the constrained space behind the counter.
• Must be able to use a computer, tablet, Google Suite
• Fluency in English.
  
  

Physical Demands

• Walking 30%
• Standing 50%
• Sitting 20%
• Lifting 15%
• Bending, pushing, and pulling 20%
• Lifting up to 30lbs occasionally
  
  

Work Environment

• Walk-in freezer 10% freezer that can be 0 degrees inside
• Waffling fumes 5%
• Working with water 10%
• Outside when line hosting.
• Noise-level in the shop can be loud.
• Work behind the counter is semi-confined.
• Administrative work is completed in the BOH on a computer.
  
  

Wage Transparency

We are actively embracing pay transparency by disclosing the hiring wage for this role as $26.33-28.09, highlighting its full earning potential within the broader range of $26.33-32.19.

Equal Opportunity

Salt & Straw offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our HR team at [email protected].

Salt & Straw is proud to be an equal-opportunity employer of all qualified individuals. We will consider all people - BIPOC, women, veterans and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state and local statutes.

Salt & Straw participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

We can’t wait to meet you!