Account Manager

Exciting new opportunity at a fun, dynamic workplace! We are searching for an integral member of our Sales/Marketing team in San Diego who will expand our business and help take our client base to the next level!

About the Role - As an Account Manager at Superlanet, you will be responsible for developing, implementing, and delivering exceptional customer service to our clients. You will be pivotal in ensuring a seamless client experience by managing day-to-day customer service interactions and building strong and long-lasting relationships. Training for this role includes a short time in our Recruiter role to gain a deep understanding of our product, you will progress to managing and maintaining client accounts, delivering exceptional services, nurturing client relationships, and resolving any issues that arise.

Key Responsibilities:

• Manage and maintain client accounts, ensuring the delivery of exceptional services and meeting client expectations.
• Travel regularly to build relationships with our clients located across the country.
• Communicate effectively with existing and prospective clients to understand their needs, develop the account, and identify opportunities for growth.
• Provide outstanding customer service by promptly addressing client inquiries, concerns, and requests.
• Foster and nurture strong, long-lasting client relationships, acting as a trusted advisor and partner.
• Collaborate with the Sales/Marketing team to develop strategies for client retention, expansion, and upselling.
• Monitor client satisfaction, proactively identifying and resolving any issues to ensure a positive client experience.
• Utilize your excellent communication and writing skills to create compelling and persuasive client presentations, proposals, and reports.
• Stay up-to-date with industry trends, competitive landscape, and client needs to identify opportunities for improvement and innovation.

Requirements

• Bachelor’s Degree from a 4-year University. Degree in Communications, Public Relations, or Marketing preferred. Must be able to provide transcripts upon request.
• Excellent organization skills are a must
• Team player with the motivation to meet and exceed personal and company goals.
• Excellent communication and writing skills are a must
• Positive attitude and a keen desire to learn new skills
• Ability to multitask, meet deadlines, and wear multiple hats
• Experience with Microsoft Office Suite, especially Excel
• 1-3 years of Marketing, Sales, Recruiting or Account Management experience.
• Recent College graduates encouraged to apply!

Preferred

• Experience with LinkedIn Campaign Manager
• Google Analytics experience
• CRM experience
• GoDaddy website builder experience
• Event planning/management experience
• Experience or high level of familiarity with demand generation principles
• Account Management/Sales experience

Benefits

• Casual office environment
• Health, Vision, and Dental Benefits
• Competitive salary and uncapped commission
• Paid Vacations and 2 weeks of PTO
• Join a fun and dynamic team
• The opportunity to develop new and diverse skills and be a part of a successful, growing team.
• Upward mobility (career path into leadership/management)
• Company sponsored happy hours, dinners, and events
• Financial transparency and realistic goal setting to meet on-target earnings