Policy & Delivery Manager

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The Role

Flight Operations Policy & Delivery Manager

An exciting opportunity to join the fast paced world of Flight Operations leading a team of managers delivering policy and people management expertise to a diverse workforce with a keen focus on a safety first culture.

This is a 12 month fixed term contract.

What You’ll Do

• Motivate and lead a team of c. 7 Fleet Managers, managing their performance to ensure flight crew are managed consistently and in accordance with employment and departmental policies, whilst ensuring they support Fleet Line Managers as directed.
• Manage and lead the Flight Crew Attendance team, ensuring attendance, maternity, parental leave and absence policies are effectively administered and driving towards industry leading levels of attendance. Lead and develop the effective management of EG300 Section 5: Misconduct.
• Responsible for ensuring the accuracy of flight crew pay related activities such as allowances, overtime spend and variable pay, working closely with the Fleet Business Manager.
• Effective and consistent attendance management in accordance with EG300, including Section 4, Medical and Ill Health termination.
• Use sound knowledge of industrial agreements to represent Flight Operations in resolving issues and consult and negotiate with Trade Union representatives at local IR level, including oversight of attendance at the Employment Policy Committee meetings (EPC).
  
  

What You’ll Bring To British Airways

• Highly developed interpersonal skills
• Personally resilient and a positive attitude
• Ability to remain calm under pressure
• Able to build relationships and highly empathetic while also having a strong understanding of the needs of the business and a willingness to handle difficult or unpopular messages.
• Effective negotiation and influencing skills with experience of managing TU relationships.
• Conflict management skills
• Team skills with people and performance management
• Flexible approach/able to deal with multiple issues at one time, Innovative: lateral thinker
• Strongly developed communications skills, verbal and written.
  
  

Your Experience

• Experience of working in an unionised environment desirable
• Leading and motivating teams whilst creating an inclusive and high performing culture.
• Able to hold an Airside pass.
  
  

What We Offer

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.