Customer Service Logitics

Job Description

More specifically, your responsibilities include:

• Ensuring an uninterrupted logistics execution by actively managing transport capacity, delivery priorities, and planning.
• Actively having contact with carriers to ensure an optimal delivery performance towards SABIC’s customers.
• Analyzing order/shipment interruptions and proactively identifying bottlenecks to initiate improvement actions (e.g., addressing port and transport restrictions to maintain uninterrupted key performance indicators).
• Implementing financial damage control measures to minimize interruptions for SABIC and its customers.
• Proactively identifying and implementing cost-saving opportunities, such as optimizing parcel combinations or reducing waiting times/costs.
  
  

Complexity Of Problem Solving

• Managing logistic processes across Strategic Business Units (SBUs) like Polymers/Specialties (commodity/specialty).
• Overseeing logistics across multiple sites and decentralized supply points, involving different transport modalities, customer segments, service level differentiations, priority setting, and sales offices.
• Managing optimal supply patterns to customers by leveraging the advantages of different modalities and supply points.
• Balancing supportive/steering activities and the challenger role in meeting transport-planning requirements.
• Maintaining a harmonious balance between the interests of multiple stakeholders.
• Addressing high safety risks associated with road or intermodal transport
• Operating in a multicultural and multilingual environment.
  
  

Requirements

To qualify for this position, SABIC is seeking candidates with a Bachelor's degree, a keen interest in supply chain, and excellent English language skills. Familiarity with SAP and knowledge of logistic principles would be advantageous. Additionally, you should possess the following competencies:

• Excellent team player
• Strong communication skills
• Ability to handle stress and make decisions
• Strong personality
• Attention to detail
• Strong problem-solving abilities
  
  

About Us

SABIC offers an exciting opportunity within the Supply Chain department, providing you with a challenging position and a range of responsibilities. Your role involves ensuring the smooth operation of the Order-to-Cash (OTC) process, encompassing various areas such as supply, demand, stock, and transport.