GM - Capability and Training Head

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Business

Vodafone Idea Ltd.

Unit

VIBS

Location

Mumbai

Position Number of the Job

L

Reports to: Position Number

L

Position Title of the Job

Head, GM - Enterprise Business Capability and L&D

Reports to: Position Title

EVP

Enterprise Mobility , Marketing and Capability

Function

Enterprise

Reports to: Function

LoB : E MMC

Department

Reports to: Department

VIBS

Date of last updation /approval

Job Description

• Job Purpose
  
  
  

As a part of Enterprise team, the purpose of this role is to build functional capability of the team by defining the Employee Capability and L&D strategy aligned to Business goals. The scope includes Sales (all segments), Service, Solutions, Marketing, Product and Commercials

Critical to create the Capability and Training Programs - calendar for the business teams

partner setup of evaluation methodology and platforms to assess current resource capability

device segment sales, service wise programs - modules- content and run the same

include internal and external certification and create enabler programs

L&D capability strategy Roadmap need gap on capability create modules with HR, trainers and industry specialists run the program evaluate progress report

• Dimensions
  
  
  

Business/SBU/Unit Revenue

Business Workforce Number

Unit Workforce Number

Function Workforce Number

Department Workforce Number

Other Quantitative and Important Parameters for the job: Budgets/Volumes/No. of Products/Geography/Markets/Customers or any other parameter

Critical to have Training experience

Certified and Active trainer who has led programs and internal teams

Business Ops experience relevant

• Job Context & Major Challenges
  
  
  

The Enterprise team provides total telecommunications solutions enabling Large Enterprises,, Government, Carrier, SMEs, SoHo & Start-up segments to communicate, collaborate and connect. Through a dedicated account team, we enable digital transformation journey for Customers through our Enterprise Mobility, Fixed Line, Internet of Things (IoT), Cloud and converged communication solutions. With the advantage of its global expertise and knowledge of local markets, VIBS endeavours to be the most Trusted and Valued Partner helping businesses succeed in a Digital world

As we progress through our journey from being one of the biggest telecom to the strongest provider of Enterprise Products and Solutions, we cannot do it without having a strong, capable and future-fit team. To win in the market, we need to invest in our people’s capability development across verticals and functions.

The key responsibilities of the person heading training for Enterprise would include:

• Define L&D vision & strategy aligned to Business goals of the function covering Sales, Service including Contact Center, Marketing, Commercials, Product and Solutions – Enterprise vertical – for building functional, behavioural and leadership capabilities
• L&D Process of Learning Need Identification/ Design (including creating/ curating or co-creating content)/ Delivery and Evaluation through Learning Metrics, Learning Analytics and Learning Outcome
• Also responsible for the capability building of Channel Partners and their teams (Partner University – there are about ~10 dedicated Enterprise Trainers in the system). An overlap also exists for Retail training on SoHo
• Role based Knowledge Management Development Programs through Training, coaching, collaboration, Buddying up / shadowing & Partner trainings, events and Certifications
• Driving capability initiatives like digital (40% of the current trainings are delivered digitally) & agile mind-set (agile projects sponsored by Chief Enterprise Business Officer) – also securing support for teams to convert into agile projects
• Work with HR for employee on-boarding and with CoE team for Talent management and Talent development
• Managing L&D budget for Enterprise (all trainings – note the travel budget for employees whether cluster or corporate and cost of Enterprise trainers rest with respective units/clusters)
• Key Result Areas/ Accountabilities
  
  
  

Key Result Areas/Accountabilities

Supporting Actions

Training Strategy & Conceptualisation

Working closely with required Product team / functional and segment stakeholders on TNI. The role requires alignment with Chief Enterprise Business Officer

Training Design and Delivery

TTT for Product Champs and Circle off-roll trainers. Training Design for Products with Product Teams and for functional e.g. Sales or Service – with correct Training Partners. In terms of content, it will include create, co-create and / or curate.

Establish a Return on Expectations for the training interventions through Learning metrics and Outcomes

Work closely with functions on key expectations and align programs

New Initiatives / Programs / Projects

There would be certain focus projects and initiatives that will require creation of Learning Path and delivering on it e.g. Account Directors / Ctrl-S to build Cloud Portfolio

Governance and Management of Programs

Dashboards, MIS and periodic reviews

• Job purpose of Direct Reports
  
  
  

Position Title

Job Purpose

Position Number

AGM – Enterprise Training and Content

Enterprise Training content for Sales and Service, Channel Partner Trainings

L6

• Relationships
  
  
  

Relationship Type (Internal or External)

Frequency & Nature

Internal

Business Stakeholders / COR L&Ds / Promoter Group Companies as required

External

Training Partner/ vendors

• Organizational Relationships
  
  
  

Position that it reports into

Position and its peers(NoP= )

Position/s that reports into(NoP= )

E MMC

EVP Enterprise Mobility, marketing and Capability

Function Heads of mobility and marketing

GM and VPs

Enterprise Training and Content AGM and trainers

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership