Resolves Software or Service problems via phone, email, mail, or social media; Determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution.
Proactive Monitoring of Software solution and Service Uptime
Maintaining Customer Records related to their queries and issues
Understanding of customer requirements by collecting customer information and analyzing customer needs.
Use telephones or Customer Visits to reach out to customers to serve in better way
Need to process high volume of data accurately and for extended period
Preparing Performance reports, Trend analysis
Prepare Presentations
Client Visits across pan India
Jira, Zoho.
Skills
Customer Service
Quality Focus
Problem Solving
Market Knowledge
Listening, Phone Skills,
Good Analytical Skills
Knowledge of Microsoft Office,
Documentation Skills
Multi-tasking
Basic Technical skills >> SQL/Oracle
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Autoplant System India Pvt. Ltd. by 2x