Sr Membership Engagement Specialist

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235 clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits Of Working At BJ’s

• BJ’s pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
• Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
• Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• eligibility requirements vary by position
• medical plans vary by location

This role will support all engagement efforts beyond the first year of membership. Furthermore, this role will be responsible for executing member-centric campaigns with a focus on building loyal, long-term BJ’s Members, across our 5 million and growing membership base. The role will collaborate with the First Year Member Engagement team to ensure a seamless transition for our new members progressing to tenured and ensuring on time renewal. Also, this person will collaborate cross-functionally throughout the organization, with key partners including Creative, Analytics, IT and Brand Marketing.

You will be responsible for the following:

• Coordinate, plan and prioritize execution of tactics driven by the strategic tenured roadmap. Think of marketing touches holistically across channels (Direct Mail, Email, Digital, POS, and in-club membership desk, to name a few)
• Drive and own the creative execution process, from creative concept to routing creative to releasing final creative assets
• Manage campaign timeline, ensuring milestones are met.
• Escalate issues and blockers as needed, working to efficiently resolve
• Build and iterate on past and current campaigns while brainstorming innovative and new campaign ideas
• Collaborate cross-functionally to drive tactical execution
• Work with field teams and club operations to implement marketing programs
• Have a ‘test and learn’ mindset across BJ’s and our cross-functional partners
• Track campaign performance to share with manager and cross-functional teams

Experience needed:

• 5 years marketing experience. Experience in a retail or membership environment a plus.
• Ability to balance creativity and innovation with an analytical mindset
• Passion for working across teams with the ability to influence and prioritize
• Strong project management experience and ability to multi-task
• Strong communication and analytical skills necessary
• Bachelor's Degree Required