Newark IT Student Help Desk / Classroom Support

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Job Title

Newark IT Student Help Desk / Classroom Support

Department

OCIO | Customer Solutions-JM

The student will provide support for Central Ohio Technical College (COTC) and Ohio State Newark Campus students, faculty, and staff members requesting assistance through our inbound IT support channels [email protected] and 740-366-9244. As a member of the IT Service Desk and classroom support team, the Student provides professional, knowledgeable, and courteous support in classrooms and campus computer labs. Responsible for assisting faculty, staff, and students with classroom AV systems, including but not limited to LCD projectors, computing devices, integrated A/V Systems, video conferencing, video playback devices, document cameras, digital media support, and lecture capture tools. Additionally, they will troubleshoot problems with Desktop, laptop, and mobile computing environments, such as wireless setup. Install and maintain software. Performs daily maintenance of classrooms and labs, tracking classroom maintenance—monitoring and requesting lab supplies. Maintain printers and resolve printing issues. Serve as the technical and logistical support for several events, ranging from small meetings to award ceremonies, internal and external to campus, by helping set up and dismantle events efficiently through to completion.

• 25% Phone Support
• 25% Classroom Support and Maintenance
• 20% Event Support
• 20% Follow-up work through the 'dispatch' queue.
• 5% Printer Support
• 5% AV Installations
• Areas of support include gradual ramp-up of skills. Ranging from password assistance and multi-factor authentication up to general helpdesk support.
  
  

Required Qualifications

• Valid driver's license and able to pass a background check
• Ability to lift and move 50 pounds
• Ability to work both independently and as a member of a team
• Knowledge of desktop and laptop computing operating environments
• Works well in a dynamic, fast-changing environment that requires a high degree of multi-tasking with minimal supervision
• On-site work to be performed on the Newark campus
• Positive attitude
• Attention to detail
• Customer service
• Familiarity with OTDI services helpful
  
  

Additional Information

The Targeted Hiring Range for this position is $12.00 per hour.

Our goal is to foster a community of professionals with diverse skills, experiences, and backgrounds who actively collaborate to support the mission of the Ohio State University. We are committed to the personal and professional growth of individuals as they achieve their highest potential and support others along the way. In an ever-changing technology landscape our employees are flexible, innovative, and adept problem-solvers.

Location:

Hodges Hall (0628)

Position Type

Temporary (Fixed Term)

Scheduled Hours

28

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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