NETWORK ENGINEER - Cisco Webex Contract Center

Job Description

NETWORK ENGINEER - CISCO WEBEX CONTACT CENTER

RELOCATION PAID: Yes

LOCATION / RESIDENCE: HYBRID (2 days a week in on-site)

Applicants MUST reside in or relocate to within 1 hour of Sarasota and Cape Coral, Florida area. Paid relocation is available.

Job Description

As an Engineer, you will play a crucial role in managing and optimizing our WebEx Contact Center and Cisco Unified Communications Manager systems. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms and contributing to the efficiency of our business operations.

Responsibilities

WebEx Contact Center Management:

• Oversee the day-to-day operations of WebEx Contact Center, ensuring optimal performance and reliability.
• Configure and maintain contact center features, including routing, reporting, and integration with other systems.
• Troubleshoot and resolve any technical issues related to the WebEx Contact Center platform.
• Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
  
  

Cisco Unified Communications Manager (CUCM)

• Utilize your knowledge of Cisco Unified Communications Manager for day-to-day operations to manage and maintain the telephony infrastructure.
• Ensure the availability and functionality of CUCM for business communications.
• Collaborate with network and IT teams to integrate CUCM with other systems and applications.
• Perform day-to-day operations and maintenance tasks on Cisco Unified Communications Manager.
  
  

Documentation And Reporting

• Maintain detailed documentation of system configurations, changes, and incident resolutions.
• Generate regular reports to monitor system performance and identify areas for improvement.
• Provide insights and recommendations for optimizing contact center and CUCM operations.
  
  

Technical Support

• Provide technical support and guidance to end-users and internal teams, ensuring effective resolution of issues.
• Assist in the development and delivery of training programs for end-users on contact center and CUCM functionality.
  
  

Qualifications

• 3 years experience managing the day-to-day operations of WebEx Contact Center.
• Strong knowledge of Cisco Unified Communications Manager for day-to-day operations.
• Proficiency in configuring and troubleshooting contact center routing and reporting.
• Familiarity with telephony and VoIP technologies.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills with an attention to detail.
  
  

Benefits

Bluebird Features and Benefits :

• Competitive compensation & stipends
• Weekly pay
• Day 1 Health Benefits - Medical , Vision, Dental plan
• 401k plan with Vanguard
• Guaranteed Stipends on Hospital canceled shifts
• Double OT on 48-hour work weeks
• Paid orientation for onboarding requirements
• Paid medical requirements by Bluebird
• Nurse Referral Bonus Program
• Extension bonuses
• No off-shore recruiters
• Dedicated recruiter available 24/7 to assist with all of your travel contract needs
• Exclusive contract opportunities
• Government contract opportunities